Power Quality Technician

Duties & Responsibilities

• Perform responsive and high-quality service, maintenance, preventative maintenance, failure analysis, and customer support of various brands of UPS, power quality, and AES equipment with the ultimate objective of delighting customers.
• Perform both remote work and customer-site work with in- & out-of-state travel required (up to 50%).
• Perform responsibilities at customer job site with minimum supervision.
• Effectively and timely use Customer Relationship Management (CRM) tools as provided by the Company.
• Complete all documentation/reporting in an accurate and timely manner—including job safety analysis, work orders, field service reports, truck usage reports, credit card purchase (P-Card) expense reports, etc.
• Learn and apply new knowledge and technical abilities through attendance of technical classes.
• Train other employees and technicians on various brands of UPS & AES equipment.
• Communicate effectively and in a timely manner with customers, suppliers, fellow employees, and management.
• Collaborate effectively with others and assume responsibility to solve problems and delight customers.
• Work varying shifts and overtime as business needs arise.
• Accept occasional 24/7 on-call rotation assignments (shared by team).

Knowledge, skills, and abilities

• Prior training, certifications, or experience with UPS systems are advantageous and may be considered when determining title and compensation.
• Certificate of technical training in job specific functions (i.e., UPS, Batteries & Battery testing, PDU (power distribution units), Breaker testing, Power Analyzing, etc.)
• Ability to be trained and certified to operate equipment and lift trucks.
• Proficient computer technology skills, including ability to quickly learn and effectively utilize company authorized software and equipment manufacturer’s proprietary software.
• Demonstrated ability to achieve customer satisfaction and profitability through quality maintenance, diagnosis, repair, and willingness to prepare so work is done correctly the first time.
• Demonstrated ability to manage time and work efficiently to meet flat rate and/or estimated hours allocated for each job or service call.
• Demonstrated focus on customer satisfaction; ability and willingness to prioritize and deliver prompt response, efficient service calls, and effective communication.
• Ability and willingness to regularly seek and apply new technical knowledge through attendance of technical training classes and maintaining appropriate certifications.
• Maintain a good driving record and safe driving habits while operating company vehicles.
• Effectively participates as part of team, leading and assisting where appropriate and requesting assistance when needed.
• Ability to initiate work and work diligently and independently with minimal supervision.

Education and Experience

• Minimum of high school diploma and some trade school (e.g., electrician apprenticeship) or equivalent work experience. Certified journeyman electrician or master electrician a plus. Bachelor’s degree in electrical/electronic engineering (accredited by EAC/ABET) a plus.
• Knowledge of or prior work experience on uninterruptable power supply systems a plus.
• Knowledge of or prior experience performing Battery & Capacitor replacements on uninterruptable power supply systems a plus.
• Knowledge of or previous use of Power Analyzing Equipment (Fluke or Dranetz) a plus.
• Track record of strong verbal and written communication skills.
• Ability to read and understand materials commonly used in product service and maintenance functions (service, O&M and parts manuals, technical bulletins, electrical schematics and drawings/diagrams and other related documentation).
• Minimum of (2-3) years of maintenance and repair experience with electric power products and/or advanced electrical systems equipment.

Work environment

• Shop and outside environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust, dirt, and noise.
• Valid Utah State Driver’s License and acceptable driving record is required.
• Exposure to electrical hazards, must maintain constant situational awareness, always be safety-conscious, and adhere to company safety (including energy isolation, lockout/tagout) procedures.

Travel Requirements

• Is Travel Required? Yes
• Travel Details: Domestic travel up to 50% of the time