Power Platform Support Engineering Specialist

About the Role

We are seeking an experienced Power Platform professional with strong functional and technical capabilities across Microsoft Power Platform products. The role requires hands-on expertise in application support, low-code solution development, automation, troubleshooting, and customer-facing collaboration. The ideal candidate should be comfortable working in fast-paced support or engineering environments and be able to contribute across Power Apps, Power Automate, desktop automation, and AI-enabled experiences.

Minimum Qualifications

• Good hands-on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies
• Experience in SaaS product support, web front-end development, or quality assurance
• Working knowledge of programming languages such as C# and Python
• Good understanding of database technologies such as SQL Server or Oracle
• Strong communication skills including verbal, written, and active listening abilities
• Experience in a customer-facing service or support role
• Strong interpersonal and collaboration skills demonstrated through work experience
• Passion for continuous learning and professional development
• Strong research, problem-solving, and troubleshooting skills with the ability to use available tools and resources effectively
• Flexibility to work in different shifts outside local business hours and when required cover a weekend day based on business needs

Good to Have Skills

• Experience integrating Power Platform with external systems using connectors, APIs, and data gateways
• Knowledge of extending Power Platform capabilities using custom connectors, plugins, JavaScript, or Azure Functions
• Understanding of security, user roles, permissions, and compliance controls within Power Platform environments
• Exposure to Microsoft Dataverse, bot frameworks, and building copilots or agents using generative AI capabilities

Power Apps

• Power Apps: Strong capability in building custom business applications using canvas apps, model-driven apps, and portals with low-code or no-code approaches
• Copilot Studio: Knowledge of building conversational agents and AI-driven support experiences with the ability to integrate with Dynamics 365 CE, Microsoft Teams, and third-party applications; understanding of single sign-on (SSO) is preferred
• Microsoft Dataverse: Understanding of Dataverse data modeling including tables, relationships, and its use as a core data source for Power Platform applications
• Customization and Configuration: Ability to customize user interfaces, business rules, forms, and views to meet business requirements
• Integration Services: Proficiency in integrating Power Platform with external systems using connectors, APIs, and data gateways
• Custom Development: Knowledge of extending Power Platform using plugins, custom connectors, JavaScript, and Azure Functions
• Security and Compliance: Ability to implement role-based security, permissions, and compliance controls within the Power Platform ecosystem
• Environment and Release Management: Experience managing environments, solution lifecycle management, version control, and change deployment using DevOps and ALM practices

Power Automate

• Power Automate: Proficiency in building cloud flows and business process automation across services and applications
• Advanced Automation Components: Hands-on experience with custom connectors, on-premises data gateways, and dataflows
• Copilot and Governance: Understanding of Copilot capabilities within Power Automate and awareness of data loss prevention (DLP) policies, governance, and administrative controls
• Copilot Studio Administration: Exposure to publishing, administration, and integration of agents created using Copilot Studio
• Power Automate for Desktop (PAD): Proficiency in building desktop automation workflows along with experience in machine setup, installation, and configuration

Pay

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Actual compensation within the range will be dependent upon the individual's skills, experience, performance, and internal equity. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay, and other forms of bonus or variable compensation.

Benefits

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

Benefits/perks listed may vary depending on the nature of your employment with LTIMindtree ("LTIM").