Technical Support Engineer - Power Platform

About the role

We are seeking an experienced Power Platform professional with strong functional and technical capabilities across Microsoft Power Platform products. The role requires hands‑on expertise in application support, low‑code solution development, automation, troubleshooting, and customer‑facing collaboration. The ideal candidate should be comfortable working in fast‑paced support or engineering environments and be able to contribute across Power Apps, Power Automate, desktop automation, and AI‑enabled experiences.

Responsibilities

• Provide application support and troubleshooting
• Develop low‑code solutions using Power Platform
• Build automation workflows (cloud and desktop)
• Collaborate with customers and stakeholders
• Work in fast‑paced support or engineering environments
• Contribute across Power Apps, Power Automate, desktop automation, and AI‑enabled experiences

Requirements

• Good hands‑on experience with CRM or enterprise application platforms such as Dynamics 365, SAP, Salesforce, PeopleSoft, or related technologies
• Experience in SaaS product support, web frontend development, or quality assurance
• Working knowledge of programming languages such as C and Python
• Good understanding of database technologies such as SQL Server or Oracle
• Strong communication skills including verbal, written, and active listening abilities
• Experience in a customer‑facing service or support role
• Strong interpersonal and collaboration skills demonstrated through work experience
• Passion for continuous learning and professional development
• Strong research, problem‑solving, and troubleshooting skills with the ability to use available tools and resources effectively
• Flexibility to work in different shifts outside local business hours and, when required, cover a weekend day based on business needs

Qualifications (Good to Have)

• Experience integrating Power Platform with external systems using connectors, APIs, and data gateways
• Knowledge of extending Power Platform capabilities using custom connectors, plugins, JavaScript, or Azure Functions
• Understanding of security, user roles, permissions, and compliance controls within Power Platform environments
• Exposure to Microsoft Dataverse, bot frameworks, and building copilots or agents using generative AI capabilities

Skills

• Power Apps – strong capability in building custom business applications using canvas apps, model‑driven apps, and portals with low‑code or no‑code approaches
• Copilot Studio – knowledge of building conversational agents and AI‑driven support experiences; ability to integrate with Dynamics 365 CE, Microsoft Teams, and third‑party applications; understanding of single sign‑on (SSO) preferred