Power Platform Specialist (930935)

Responsibilities

• Design, develop, and maintain Power Automate Cloud Flows, Power Apps, and Power Virtual Agents (Copilot Studio) solutions.
• Build and manage Dataverse tables, custom connectors, and managed solutions across environments (Dev / UAT / Prod).
• Integrate Power Platform components with Dynamics 365, SharePoint Online, Azure Functions, and external APIs.
• Manage Power Platform environments, DLP policies, and connection references in accordance with organizational governance.
• Configure, customize, and maintain Microsoft Dynamics CRM and Salesforce environments.
• Extend Dynamics 365 modules (e.g., Customer Service, Case Management, HR workflows).
• Collaborate with stakeholders to define and execute a roadmap for CRM consolidation.
• Support implementation of automation and AI initiatives aligned with APM’s global digital transformation roadmap.
• Ensure data integrity, security, and compliance across platforms.
• Partner with business and technical teams to translate functional requirements into scalable, secure solutions.
• Communicate technical concepts clearly to non-technical audiences.
• Develop and maintain SharePoint structures, metadata, and automation supporting document and policy management.
• Create dashboards and analytics with Power BI to track automation performance and ROI.
• Troubleshoot, optimize, and document solutions to ensure maintainability and knowledge transfer.

Qualifications

• Proven experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents/Copilot Studio).
• Hands-on experience configuring and maintaining Microsoft Dynamics CRM or Salesforce environments.
• Strong understanding of Dataverse, custom connectors, managed solutions, and environment management (Dev/UAT/Prod).
• Familiarity with SharePoint Online, Azure Functions, and API integrations.
• Ability to configure and extend Dynamics 365 modules (Customer Service, Case Management, HR workflows).
• Experience creating dashboards and analytics with Power BI.
• Knowledge of AI Builder, Copilot Studio, and automation best practices.
• Experience supporting AI initiatives aligned with enterprise digital transformation strategies.
• Understanding of DLP policies, data integrity, security, and compliance requirements in enterprise environments.
• Ability to translate functional requirements into scalable, secure solutions.
• Strong communication skills to explain technical concepts to non-technical stakeholders.
• Experience collaborating with business and technical teams on roadmap execution.