Power Generation Service Manager

Location: 11800 Maybelline Rd, North Little Rock, AR 72117

About the Role

Responsible for managing an assigned sales territory and ensuring the Company's products and services are effectively marketed and sold to meet sales volume, market penetration objectives, and achieve maximum sales profitability and growth.

Responsibilities

• Supervise Sales Representatives and direct overall assigned territory sales activity.
• Select, train, assist, advise, and motivate sales staff.
• Establish work standards and evaluate sales staff’s performance.
• Hire, counsel, and discharge sales staff as necessary.
• Establish sales areas, quotas, and goals for Power Generation Sales Representatives.
• Make calls on customers with Power Generation Sales Representatives.
• Analyze sales records and trends in relation to goals, objectives, and competitive activities; recommend and implement corrective action as necessary.
• Monitor projected sales and determine profitability.
• Manage product development, vendor interaction, and product performance for assigned product lines; gather feedback on assigned product lines.
• Consult with various departments to secure information on equipment and customer specifications.
• Oversee the distribution of products or services to customers.
• Prepare sales forecasts, budgets, quotas, or other projections as required.
• Analyze sales statistics to determine sales potential, inventory requirements, and monitor customer preferences.
• Make personal sales calls on major accounts or prospects.
• Consult with potential customers regarding equipment needs and advise on types of equipment to purchase.
• Monitor and communicate economic factors, competitive developments, and other territory-related issues to senior management, with recommendations for improvements.
• Address day-to-day problems of Power Generation Sales Representatives and follow up to ensure solutions are achieved.
• Conduct sales and informational meetings with sales staff.
• Handle customer service inquiries or orders beyond the expertise of sales staff, including pricing issues, alternative pricing, scheduling, discount pricing, quoting, costing, and credit reviews.
• Resolve customer complaints regarding sales and service.
• Approve budget expenditures and manage monthly travel, entertainment, and other expenses for the assigned territory.
• Represent the Company at trade association meetings to promote products.
• Ensure all business transactions are conducted ethically.

Qualifications

• Ability to organize and direct oneself and effectively supervise others.
• Ability to effectively present information publicly.
• Ability to build relationships with customers and co-workers.
• Ability to communicate clearly and concisely in writing.
• Ability to proactively solve work-related problems.
• Ability to communicate effectively with others using spoken word.
• Ability to address customer needs while following company procedures.
• Ability to act confidently to facilitate work completion or defend a position or idea.
• Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Ability to make decisions or take actions to solve problems or reach goals.
• Ability to influence others to perform their jobs effectively and make responsible decisions.
• Ability to be internally motivated to perform tasks to the best of one’s ability.

Education & Experience

High School Diploma or General Education Degree (GED) and four to ten years of related experience required. Associate or Bachelor's Degree (four-year college or university) strongly preferred.

Skills

Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Working Conditions

Office environment.