Power Generation - Regional Field Service Manager - Midwest

About the role

ECHO Incorporated is seeking an experienced Midwest Power Generation - Regional Field Service Manager to support the Midwest region. This role is based at our Lake Zurich, Illinois location and offers a salary range of $90,000-$100,000 based on experience and qualifications. This is a hybrid position offering the flexibility of working from home and on-site at our Lake Zurich facility.

Responsibilities

• Diagnose issues, resolve problems, and provide technical recommendations to ECHO customers using ECHO-branded generators and welding equipment.
• Establish and maintain a national network of service centers to support warranty and repair services for ECHO-branded equipment.
• Travel throughout the assigned territory to support customers with service-related activities and training, as needed.
• Partner closely with the National Service Manager to communicate and address day-to-day service requirements for national accounts and fleet customers.
• Identify and report product deficiencies, implement service bulletins, and manage field campaigns, reporting outcomes to ECHO and Yamabiko Corp.
• Collaborate with the training team to develop and deliver instructional courses on service and maintenance of ECHO-branded equipment.
• Maintain current knowledge of applicable codes and regulatory requirements for portable power generation equipment and welders.
• Demonstrate equipment operation and clearly communicate features and benefits at customer worksites, including load bank testing when required.
• Prepare detailed reports of business activities and manage expense accounts in compliance with company policies.
• Develop and sustain strong relationships with key contacts at each customer location.
• Investigate, troubleshoot, and resolve customer issues to ensure high levels of satisfaction.
• Perform troubleshooting, validation, and performance testing on equipment at the factory to support resolution of field-related issues.
• Attend trade shows and assist with the set-up and removal of displays.

Qualifications

• Minimum (2) years’ experience in service or warranty administration.
• Strong communication skills, including the ability to read and interpret safety regulations, operating and maintenance instructions, and procedural manuals; prepare routine reports and correspondence; and effectively present information to customers and employee groups.
• Demonstrated mathematical aptitude, with the ability to calculate discounts, interest, commissions, proportions, percentages, and measurements, and to apply basic algebraic and geometric principles.
• Prioritize problem-solving skills, with the ability to address practical challenges involving multiple variables and limited standardization, and to interpret instructions provided in written, verbal, diagrammatic, or schedule-based formats.
• Proficiency with computers and business software, including Microsoft Office, for effective communication and data analysis.

Benefits

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• Paid time off
• Yearly bonus potential
• 5% 401K match
• Tuition reimbursement