Power Generation Field Service Technician - Level I

About the role

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in El Paso, TX. $5000 Sign on Bonus! for external hires.

Key Responsibilities

• Engages customers in a courteous and professional manner.
• Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Identifies additional service opportunities with customer.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Competencies

• Communicates effectively
• Customer focus
• Develops talent
• Manages complexity
• Self-development
• Diagnostics Application
• Electronic Service Tool Application
• Engine Systems Interactions
• Product Repair and Maintenance
• Service Documentation
• Technical Escalation
• Values differences

Education, Licenses, Certifications

• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit

Experience

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience

Objective 1: Create a Better Work Environment

• Safety
• Safety Six
• JSA Quantity
• JSA Quality
• Cleanliness/Housekeeping
• Toolbox Talks
• Compliance Training

Objective 2: Improve Customer Experience (Service Delivery, Growth, Profitability)

• Customer Satisfaction (CSAT)
• Troubleshooting properly using the right systems and tools to expedite repair
• Timely and detailed final inspections once repair is completed
• Communicate with Supervisor/Administrator throughout repair
• FRFT: Ensure every repair is Fixed Right the First Time with no comebacks
• SHOP TECH ONLY Expanded Services (Beyond the Engine)
• PMR: Utilize every opportunity to inspect customer units identifying deficiencies with a Tech Failure Rate target of ≥25%
• Service Productivity/Efficiency
• Support Parts Department by efficiently managing cores and parts returns
• Take advantage of training opportunities completing CVCs as required including keeping current on qualifications

Objective 3: Support a Leadership Culture that Ignites Teamwork and Development

• Performance Management (TMS)
• Complete my self-assessment during the midyear and yearend process
• Stakeholder Feedback
• Uphold Cummins values of Integrity, Caring, Diversity and Inclusion, Teamwork, and Excellence
• IDP: Partner with my supervisor embracing IDP development for myself with a minimum of one IDP
• Demonstrate my impact in leading others by role modeling and championing Cummins Leadership Behaviors while creating a culture of appreciation
• Creates the right environment
• Thinks strategically and sets the aim
• Is Authentic and builds trust
• Engages in constructive conflict
• Ensures alignment (playbook)
• Demonstrates individual and collective accountability
• Fosters open communications

Qualifications

• A current valid license is required for this role
• This role requires a 5 year motor vehicle report, free from major violations
• This role requires applicant to pass a Department of Transportation (DOT) physical
• 3 years driving experience
• This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
• Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age

Pay

Min Salary: $48800
Max Salary: $73200

Schedule

100% On-Site