Power Generation Field Service Technician - Level I

This position is based in Odessa, TX and offers a $10,000 sign-on bonus.

About the role

In this role, you will make an impact by completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction, engaging with customers in a courteous and professional manner, and applying specialized tools and documented procedures to diagnose and complete basic repairs.

Responsibilities

• Engage with customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
• Apply the use of specialized tools and follow documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
• Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Complete required documentation, such as service worksheets, timesheets, and warranty claims via handwritten forms or business system input screens.
• Complete training in line with skill and business requirements.
• Maintain service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health, Safety & Environmental policies, procedures, and legislation; report any issues or incidents to your supervisor.

Competencies

• Communicates effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Build strong customer relationships and deliver customer-centric solutions.
• Ensures accountability: Hold self and others accountable to meet commitments.
• Plans and aligns: Plan and prioritize work to meet commitments aligned with organizational goals.
• Self-development: Actively seek new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals: Champion and model proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety.
• Diagnostics Application: Translate customer complaints to develop a troubleshooting plan; troubleshoot issues following guided workflows, procedures, and specialized equipment to isolate failed components; validate repairs by duplicating complaints; document results in business systems.
• Electronic Service Tool Application: Identify and utilize the appropriate electronic tool set to maintain the product or diagnose and troubleshoot issues; interpret results to determine next steps for service resolution.
• Power Generation Systems Knowledge: Demonstrate knowledge of Cummins and industry standards; comply with safe work procedures; interpret and analyze power generation system operation and integration (e.g., switch gear, power system controls, uninterruptable power supply).
• Product Repair and Maintenance: Repair and maintain mechanical/electrical products following guidelines; disassemble and assemble engines or power generators; inspect and replace parts and components; perform progressive damage checks.
• Service Documentation: Create and verify customer, equipment, and technical information; capture specific data using required service tools; document information in the service management system.
• Technical Escalation: Obtain product technical issue information and utilize available resources; elevate issues to higher levels of expertise; capture troubleshooting steps in the appropriate database.
• Values differences: Recognize the value that different perspectives and cultures bring to an organization.

Requirements

• Apprentice-trained Power Generation/Electrical Technician (preferred) or vocational diploma from a relevant technical institution.
• Current relevant electrical certification.
• Locally valid driving permit.
• Basic level knowledge of and/or experience with power generation products.
• High Voltage/Low Voltage experience.
• A current valid driver’s license is required for this role.
• Must be 18 years old with 2 years of driving experience.
• This role requires a 5-year motor vehicle report, free from major violations.
• This position may require licensing for compliance with export controls or sanctions regulations.

Pay

Salary range: $48,800 – $73,200 per year.

Relocation

Relocation package available for this position.