Post-Sales Account Manager

About the role

Locala is seeking a Post-Sales Account Manager based in Miami or NYC to serve its East Coast clients. This role reports to the Head of Customer Success.

Responsibilities

• Address customers' needs and concerns as quickly & effectively as possible to develop and maintain strong relationships.
• Develop & deliver performance reports to clients and benchmark those results against similar campaigns.
• Work independently and collaboratively as part of a team.
• Develop strong relationships with customers, connect with key business executives and stakeholders.
• Work alongside trading teams to monitor campaign performance and leverage data-driven results obtained to conduct campaign upsells.
• Answer client queries and identify new business opportunities among existing customers.
• Create and deliver reporting, providing analysis of performance.
• Manage projects with the design team to deliver best-in-class creative executions.
• Liaise with cross-functional internal teams (including Data, Marketing, Studio and Product Services departments) to improve the entire customer experience and advise clients on basic technical questions.
• This role is not centered around sales but rather focuses on managing campaigns/accounts. Hands-on media experience (i.e., programmatic, display, audio, CTV, DOOH) is crucial for this position.

Requirements

• All candidates must be based in Miami or NYC and willing to work a hybrid schedule.
• 2-3 years experience in the Ad Tech/Digital advertising field.
• Highly organized and able to prioritize.
• Able to self-manage, juggle multiple priorities & meet deadlines with a strong attention to detail.
• Proficient in analyzing large datasets and prioritizing them into actionable insights.
• Excellent communication skills.
• Client-facing experience.
• Comfortable with a start-up environment, open to facing interesting challenges globally with a problem-solving & resourceful mindset.

Qualifications

• Hands-on media experience (i.e., programmatic, display, audio, CTV, DOOH) is crucial for this position.

Skills

• Strong interpersonal and communication skills.
• Ability to manage multiple projects simultaneously.
• Experience with digital marketing tools and platforms.
• Knowledge of analytics and data-driven decision-making.

Benefits

• Medical, Dental & Vision Insurance - 100% paid for the employee-only, 80% for dependents.
• 401k with Company Match.
• Paid Parental Leave.
• Paid Vacation, Sick Time & Holidays.