Post-Market Software Reliability Engineering Manager - CRM

About the role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Responsibilities

• Lead post-market quality strategy and execution across the Patient Care Systems product portfolio.
• Establish and lead execution for operational objectives OKRs, KPIs, and quality metrics.
• Provide leadership and oversight for product complaint and trend analysis.
• Partner with pre-market quality leadership/team to deliver continuous improvement initiatives to enhance product quality and customer experience.
• Oversee root cause investigations and corrective actions.
• Review complaint trends and escalate emerging risks appropriately.
• Ensure compliance with global quality standards and plans.
• Communicate product issues and determine potential next steps.
• Execute field actions or other field communications per plan.
• Chair or participate in product quality reviews, CAPA boards, decision-making committees.
• Maintain compliance with global post-market regulatory requirements.
• Lead, coach, and develop quality professionals.
• Manage staffing, performance management, succession planning, and employee development.
• Foster a culture of quality, compliance, accountability, and continuous improvement.

Qualifications

• MUST HAVE:
  • Bachelor’s degree in science, technology, engineering, or math and minimum of 7 years of technical work experience OR advanced degree in science, technology, engineering, or math, with 5 years of technical experience and 5 years of demonstrated managerial experience.
• NICE TO HAVE:
  • Certified Reliability Engineer (CRE), Certified Software Quality Engineers (CSQE) or equivalent certification.
  • Experience in software fault tolerant design, fault prevention techniques, design for testability methods, software FMEA and FTA.
  • Experience with Software Reliability Engineering models including reliability growth models.
  • Experience in the design, maintenance, or continuation engineering of released software or software systems, including mobile applications and cloud-based services.
  • Experience with automated and/or manual software tests and DevOps processes.
  • Experience with Agile or behavior-based development.
  • Experience in medical devices or other regulated industry.
  • Experience working with IEC 62304, ISO 13485, and ISO 14971 standards.
  • Knowledge of Design for Six Sigma (DFSS), Design for Lean Sigma (DFLS), Design for Reliability and Manufacturability (DRM), or other robust design practices.
  • Proficiency in spreadsheets and project management tools.
  • Demonstrated success in project management, with exceptional influence management skills.

Skills

Not specified

Benefits

Not specified

Pay

$150,400.00 - $225,600.00

Schedule

Not specified