CRM Software Engineer

Job Summary

The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT provides core IT infrastructure services to the university, develops and implements services for the university and in some cases, for the Universities of Wisconsin, plays a major role in managing the state-wide higher education network and regional networks. DoIT’s Enterprise CRM and Engagement Solutions (ECES) team collaborates with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven, integrated Salesforce rollout strategy for the entire university.

Key Job Responsibilities

• Leads application development, integration upgrades, and maintenance projects
• Trains and provides technical guidance to lower level staff
• Counsels with clients on project status, proposals, or technical issues
• Determines testing methodologies and manages the development and implementation of comprehensive test plans
• Provides expertise on the resolution and technical approach of complex technical design and system integration problems
• Reviews systems requirements, design, and business processes to ensure the alignment with IT and business strategies

Required Qualifications

• Demonstrated experience applying Object-Oriented programming principles (encapsulation, inheritance, polymorphism) in production-level code
• Building and maintaining system integrations using APIs, middleware, or other tools to enable reliable data exchange across platforms
• Experience using source control tools (e.g., Git) and CI/CD pipelines to manage code changes and enable automated, reliable deployments
• Experience writing and optimizing SQL queries and designing relational database structures to ensure efficient, scalable, and reliable data management
• Experience developing in large, enterprise-wide environments supporting multiple applications, managing dependencies and coordinating changes to ensure system stability and performance
• Experience creating, parsing, and managing data using formats such as JSON, XML, and HTML to support integration and application functionality
• Experience building, consuming, and testing APIs (REST/SOAP) using tools such as Postman to support reliable system integration and data exchange

Preferred Qualifications

• In addition to required qualifications, the most qualified candidates may also have the following preferred qualifications:
• Experience serving as the subject matter expert on Salesforce declarative architecture, spearheading the design of enterprise-level automated workflows and Flow-based solutions
• Performing data integrations to import and export data across systems using various tools and methodologies, ensuring data accuracy, integrity, and reliability
• Designing, developing, and enhancing Salesforce solutions using Apex and Lightning Web Components (LWC) to deliver scalable functionality, maintain code quality, and support evolving business needs
• Ability to write and optimize SOQL queries to efficiently retrieve and analyze Salesforce data, supporting reporting, integrations, and business decision-making
• Managing the setup and ongoing administration of Salesforce org backups using OwnBackup, ensuring reliable data protection, backup integrity, and recovery readiness
• Salesforce certification(s) preferred (e.g., Administrator, Platform Developer), or equivalent practical experience

Compensation

Starting salary will be based on experience and qualifications. Well qualified applicants can expect to earn between $ 117,146 - $ 140,743, with final salary based on experience and qualifications. Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at https://hr.wisc.edu/benefits/.

Department

Department: Division of Information Technology, Enterprise Business Systems, Enterprise Constituent Relationship Management (CRM)

Benefits

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at https://hr.wisc.edu/benefits/.

Contact Information

DoIT Human Resources, doit-hr@doit.wisc.edu, 608-263-1790

Relay Access (WTRS)

7-1-1