Post-Implementation Consultant - Quality (Remote)
Veeva Systems · Philadelphia, PA · 2 mo ago
RemoteRemoteConsulting$70k–$140k/yrFull-time
Vacancy Details
Location: Remote
Employment Type: Full-Time Permanent
Sponsorship: No employment visa sponsorship provided
About the role
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
What You'll Do
- Provide post-go-live administrative support for multiple clients
- Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
- Aid in Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
- Bulk import/export of content and data
- Ad hoc training of users and administrators
- Analyze and deploy new product features
- Maintain production and sandbox environments
- Create regular and ad hoc customer reports
Requirements
- Experience with configuring/supporting/implementing software in Life Sciences, Healthcare or Regulated industry
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience fulfilling customer needs and managing expectations
- Strong organizational skills with the ability to switch tasks quickly
- Excellent verbal and written communication skills
Nice to Have
- Project management experience
- Understanding of Life Sciences drug development process
- Understanding of Life Sciences compliance and validation requirements
- Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems
Interview Process
- Personality assessment
- Conversation with the hiring manager
- Practical case exercise
- Final conversation with Senior Leader
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retailer programs
- 1% charitable giving program
Pay
Base pay: $70,000 - $140,000