Post-Implementation Consultant - Quality (Remote)

Vacancy Details

The Managed Services Consultant role is open for candidates who enjoy consulting and have a passion for helping customers achieve their business goals. This role is remote and full-time, with occasional travel for internal or customer events.

What You'll Do

• Provide post-go-live administrative support for multiple clients
• Solutioning and configuration of Vault applications to meet customer needs, including workflows, document types, security, fields, page layouts, and notifications
• Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
• Bulk import/export of content and data
• Ad hoc training of users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports

Requirements

• Experience with configuring/supporting/implementing software in Life Sciences, Healthcare or Regulated industry
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills

Nice to Have

• Project management experience
• Understanding of Life Sciences drug development process
• Understanding of Life Sciences compliance and validation requirements
• Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems

Interview Process

• A conversation with the hiring manager
• A practical case exercise
• A final conversation with our group's Senior Leader

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer programs
• 1% charitable giving program

Compensation

Base pay: $70,000 - $140,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location.

Equal Opportunity Employer

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.