Post-Implementation Consultant - Master Data Management Platform

About the role

This is a customer-facing role. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

Responsibilities

• Strategic Advisory: Serve as the primary SME for Veeva Network, providing proactive guidance on aligning system capabilities with evolving business requirements and industry regulations
• Environmental Governance: Manage the critical "Network-to-CRM" interface, ensuring the integrity of end-to-end data flows and validating the accuracy of Data Change Requests (DCRs)
• System Optimization & Continuity: Own the long-term performance of the Network environment, proactively managing the environment to identify technical debt and ensure optimal performance
• Best Practice Guidance: Act as a "guardrail" for customers, recommending industry-standard configurations for match/merge logic, survivorship rules, and data model extensions to prevent system degradation
• Process Evolution: Partner with customers to refine their internal data governance processes, ensuring they maximize the value of their Veeva investment post-go-live
• Configuration Enhancements: Independently execute technical tasks within the customer’s environment, including data model updates and system audits
• Manage client interactions, set expectations, and provide clear, effective communication
• Triage, troubleshoot, and resolve client-reported issues related to data, configuration, or platform performance
• AI-Enabled Efficiency: Leverage Veeva’s approved AI tools to accelerate documentation, data investigation, and provide faster technical insights
• Contribute to internal initiatives, knowledge sharing, and best practice development
• Uphold the Veeva Vision and Values including “Do the Right Thing” and “Customer Success”

Requirements

• 3+ years of professional experience specifically within Master Data Management (MDM) or Life Sciences Data Operations
• Master Data Management experience
• Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms)
• Experience in a customer-facing role, demonstrating consulting acumen and the ability to influence stakeholders
• Ability to work remotely and independently in support of multiple clients while maintaining an 80% billable utilization target
• Excellent verbal and written communication skills are essential

Qualifications

• Qualified candidates must be legally authorized to be employed in the United States
• Deep understanding of Life Sciences commercial data (HCP, HCO, Payer/Plan)
• Experience with SQL for deep-dive data investigation
• Active Veeva Network or Veeva CRM certifications
• Experience in a "Long-term Partner" or Managed Services delivery model

Skills

• Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms)

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer, retirement programs
• 1% charitable giving program

Pay

Base pay: $70,000 - $140,000

Schedule

The role is remote, full-time, permanent.

Additional Information

Veeva is a Public Benefit Corporation (PBC), committed to helping make the industries we serve more productive and creating high-quality employment opportunities. Veeva has a 1% Veeva Giving program for charitable donations and does not require employees to sign non-compete agreements.