Post Closing Bond Team Lead

About the Company

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. The company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for its standout culture. CCM fosters an entrepreneurial spirit that empowers employees, offering unwavering support from all departments and total transparency from leadership.

About the Role

The Post Closing Bond Team Lead is responsible for daily production activities and leading a team of Post Closers in day-to-day operations. This role oversees first-level loan escalations and general inquiries from Bond Post Closing team members to ensure conditions and exceptions are resolved in a timely manner. All escalations receive a response, guidance, or resolution within 48 hours of submission. The role involves monitoring multiple reports and investor portals to ensure timely loan follow-up, accurate documentation, and effective communication with investors and internal departments.

Responsibilities

• Oversee the day-to-day operations of the Bond Post Closing team, ensuring efficient pipeline management, workflow optimization, and timely completion of deliverables.
• Perform first-tier review of escalated files.
• Review and balance the team’s loan assignments and task load.
• Provide employee development and performance coaching in one-on-one meetings.
• Document and maintain accurate records of one-on-one meetings, including discussion points, action items, commitments, and follow-up activities.
• Assist with onboarding and training new hires and upskilling existing employees on various topics as needed.
• Monitor staff productivity and ensure the team meets or exceeds minimum production requirements while maintaining compliance with established service level agreements (SLAs).
• Implement process improvements that enhance efficiency in the bond loan process, including identifying, recommending, and submitting a minimum of two process improvement suggestions per month.
• Review production and processes to identify trends that will be relayed to the Bond Post Closing Manager.
• Pull daily investor reporting to identify loans that have been suspended for purchase and load balance files as needed within the team.
• Assist with the Bond Post Closing Team tasks and responsibilities, as necessary.
• Assist the Bond Post Closing Manager with QC reporting.
• Review and obtain clarification from investors when needed to determine what is acceptable to cure applicable defects.
• Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received.
• Monitor time of loans on the warehouse lines and advise Bond Post Closing Manager of those at potential risk for curtailment from the warehouse.
• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.
• Provide updates on the status of assigned loans with investors to the Post Closing Management Team.
• Ensure investor guidelines are followed and avoid incurring suspense fees.
• Review and approve team check requests as applicable.
• Ensure the Bond Post Closing Team meets set monthly purchased loan goals.

Requirements

• High School Diploma or equivalent.
• 4+ years of experience in a Post Closing role; bond loan experience preferred.
• 2+ years of experience in a Team Lead or Senior Post Closing role.
• Experience working with various loan programs and addressing investor conditions and exceptions.
• Experience working in Encompass, preferred.
• Advanced knowledge of regulatory rules and regulations.
• Advanced knowledge of agency and investor guidelines and overlays.

Skills

• Excellent communication skills.
• Excellent customer service skills with internal employees and external vendors.
• Excellent analytical and problem-solving skills to determine solutions and identify alternative resolutions within acceptable guidelines.
• Excellent attention to detail and organizational skills.
• Skilled at prioritizing and completing multiple tasks within established deadlines.
• Skilled at making decisions independently.
• Proficient in Microsoft Office Suite.

Benefits

• Competitive compensation plan.
• Robust benefits package, including medical, dental, and vision.
• 401K retirement plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.