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Portfolio Manager - Unified Communications

Sangoma · Dallas, TX · 3 wk ago
RemoteRemoteInformation TechnologyFull-time

Your Role

Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact
Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work
Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions
Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery
Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness
Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization
Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress
Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked
Support planning and execution of programs and cross-team initiatives from initiation through delivery
Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures

Requirements

  • 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function
  • Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments
  • Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making
  • Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions
  • Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization
  • Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models
  • Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools
  • Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams
  • Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning

Preferred Qualifications

  • Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries
  • Experience supporting product organizations with recurring revenue and SaaS business models
  • SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications

Benefits

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability)
  • Matching 401K program - 100% match on 4%
  • Employee Stock Purchase Plan after one year of service
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Pay

TBD

Schedule

TBD

Skills

N/A

Qualifications

N/A

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