Portfolio Manager Monitoring Officer

About Us

We believe the future of banking is digital, connected, contextual, and customer-first. We dreamed of a better way of banking for businesses and their busy owners, so we built Thread Bank. Our digital-first solutions combine best-in-class technology with a streamlined customer experience to reduce the time, effort, and mental energy required to do everyday business and personal banking.

We also created an easy-to-implement, easy-to-sell, embedded banking solution. It empowers business technology platforms to offer the same simplified, secure, small-business banking experience we offer our customers. These partners use our embedded banking to diversify and strengthen relationships with their customers, who in turn experience digital banking provided by people they trust.

We are continually innovating and investing in building our financial ecosystem. Through meticulously selected partnerships, we use our technology platform and charter to empower other banks, credit unions, and FinTechs to integrate fully compliant financial solutions into their customer experience without the hassle of building them.

Thread Bank is a fast-growing, financial-technology-enabled community bank. We are the bridge between community banking and best-in-class financial technology. Our mission is to deliver the value of a community bank to individuals and businesses, wherever they are, with intuitive technology. Our culture reflects the innovation and growth of a fintech coupled with the stability of a bank. We are family friendly, collaborate cross-functionally to deliver results, and work hard with flexibility and individual autonomy.

About the Role

We are looking for people who thrive in a fast-paced, growth environment while remaining within regulatory boundaries. Thread Bank offers a unique opportunity to be part of a high-growth, cutting edge fintech within the stable, profitable banking industry. This is an excellent opportunity for a professional looking to advance their career as the company grows.

Responsibilities

• Orders, reviews, and manages real estate and collateral appraisals across the loan portfolio, ensuring valuations are current, USPAP-compliant, and appropriately documented in the credit file.
• Tracks financial statement collection and covenant compliance across 30+ loan programs, maintaining master trackers and following up on outstanding items and exceptions.
• Supports annual and periodic credit reviews, ensuring timely completion and accurate risk-grade assignment.
• Processes direct origination loans end-to-end, including intake, condition clearing, title and flood review, loan documentation in LaserPro, and closing-package and funding coordination, through handoff to Loan Operations for core booking, ensuring accuracy, completeness, and compliance with bank policy and regulatory requirements.
• Administers and monitors participation and purchased loan pools, including counterparty reporting, performance tracking, and maturity and exception follow-up.
• Maintains watchlist and problem-asset oversight, coordinates non-routine credit actions, and escalates deteriorating credits to the Chief Credit Officer.
• Conducts past due calls and collections follow-up, including promise-to-pay tracking and escalation.
• Monitors the E-Oscar credit dispute queue on a bi-weekly minimum basis, investigates and responds to disputes within the FCRA 30-day window, and documents resolution.
• Maintains a centralized collateral and document inventory and supports the migration of credit files and collateral data into LoanPro.
• Completes credit file review and due diligence, identifying and tracking documentation and policy exceptions to resolution.
• For incoming participations and purchased loans, reviews closing documents and lien perfection and enters new-loan documentation requirements into tracking.
• Manages environmental due diligence and tracking through Collateral 360, ensuring environmental reviews are completed, current, and documented for applicable collateral.
• Issues and tracks ECOA/FCRA adverse action notices on declined, withdrawn, and counteroffered applications, ensuring completion within the 30-day regulatory window.
• Provides audit, loan review, and examination support as part of the credit team.
• Performs recurring FHLB collateral-listing eligibility scrubs, confirming loan-level eligibility and curing exceptions to support FHLB pledging.
• Partners with Loan Operations to optimize cross-department workflows, aligning processes, handoffs, and systems for greater efficiency.
• Cross-trains on related portfolio functions to provide backup coverage and reduce single-point-of failure risk.

Requirements

• Bachelor’s degree in finance, accounting, business, or a related field, or equivalent experience.
• Two or more years of commercial credit, portfolio management, or loan administration experience in a bank or financial institution.
• Working knowledge of commercial real estate and collateral appraisals, including USPAP standards, the appraisal review process, and environmental due diligence (experience with Collateral 360 a plus).
• Strong understanding of credit analysis, covenant monitoring, loan documentation, and problem asset and workout processes.
• Working knowledge of consumer-credit regulatory obligations, including FCRA credit dispute handling (E-Oscar) and ECOA/FCRA adverse action notice requirements.
• Familiarity with participation and purchased loan structures and counterparty reporting.
• Proficiency with Excel and loan management or documentation systems; experience with LaserPro for loan document preparation required, and LoanPro or a comparable LMS a plus.
• Comfort using AI and automation tools to improve productivity in credit administration and monitoring workflows, applied within the bank’s risk and compliance guardrails.
• Excellent organizational skills with the ability to manage multiple priorities across a large, diverse loan portfolio.
• Strong written and verbal communication skills, with the ability to support audit and regulatory examinations.

Benefits

• Health insurance
• 401(k) with company match

Physical Working Conditions

This position is primarily performed in an office environment and requires frequent sitting, typing, and communicating (verbal and written). It requires occasional standing, walking, and reaching, and the ability to occasionally lift and carry up to 25 lbs.