Portfolio Manager, Inventory Finance

Position Overview

The Portfolio Manager is responsible for managing a portfolio of commercial floorplan dealers and vendor partners across truck, trailer, construction, and specialty vehicle segments supporting the Inventory Finance portfolio of dealers located in the US and Canada. The role is based in Flower Mound, TX or Norwalk, CT or Itasca, IL or offices in Canada.

About the Role

Provides exceptional customer service to dealer and manufacturer partners. Interfaces as necessary to resolve operational issues or concerns and provides support for various inquiries. Collaborates and effectively communicates with Mitsubishi staff members across USA and Canada as needed. Interacts with dealers & manufacturers via phone and email to handle all aspects of account management and customer service. Acts as the primary contact for the ongoing inventory inspection process performed by a given audit provider. Leads reconciliation of inspection results with dealers, identifies areas of concern, and ensures the Wholesale system accurately reflects collateral status and that collection notes are up to date. Communicates with audit providers as necessary to address special requests and service-related concerns. Leads collection activity and portfolio management with consistent operational cadence. Initiates contact with delinquent dealers with appropriate frequency to resolve issues and secure payments. Identifies and escalates problematic situations as they arise, communicating frequently with the Funding & Operations Manager and the Risk Department. Leverages the Wholesale system to fully document all dealer related activities, conversations, and correspondence in a timely manner. Obtains and forwards all necessary documents for requests to modify curtailments and maturities to the Credit team. Collaborates closely with the Funding & Operations Manager to meet or exceed monthly portfolio KPI’s and mitigate risk while identifying potential problem accounts. Coordinates with Funding & Operations Manager on escalated and sensitive collection activity including demand and default notices, repossessions, and commencement of legal action if necessary. Serves as Lead contact on key Vendor / Portfolio program relationships. Prepares designated reports on managed program and portfolio relationships. Contributes to the creation of policy and procedures for the IF teams in the US and Canada. Plays an active role in streamlining and maximizing processes efficiencies, automating routine processes wherever possible. Assists / back-ups Manager on Portfolio Management duties as needed. Performs other job duties as required.

Responsibilities And Decision-Making Authority

Manages portfolio of accounts with day-to-day operational decisioning in portfolio management activities. Makes recommendations to Credit on overlines, increases, and other modifications.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 3-5 years in Inventory Finance Dealer Commercial Floorplan Collection or Portfolio Management experience.
• Experience reconciling Audit / Floorchecks and completing rental verifications with dealers and rental houses.
• Experience working with dealers in the construction, agriculture, material handling, and other industries a plus.
• Knowledge of various floorplan operating systems, valuation guides, reporting tools, and credit / financial statement analysis.
• Excellent customer service skills, self-motivational skills, self-confidence, and a positive attitude.
• Desire to work within a team environment, positive attitude.
• Highly organized, detail-oriented self-starter, ability to work productively with minimal supervision.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong analytical and problem-solving skills.
• Flexible and willing to modify approach for evolving business needs.
• Understanding of unique risks associated with Wholesale Inventory Finance.
• Customer-centric mindset with focus on ease of doing business and swift execution.
• Commitment to company values and policies.
• PC/Windows literate; knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and Internet; able to learn customized software and programs utilized by Inventory Finance team.

Key Performance Indicators

• Delinquency %
• SAU
• Aged Audits
• Interest Collection %

Responsibility And Decision-Making Authority

Manages portfolio of accounts with day-to-day operational decisioning in portfolio management activities. Makes recommendations to Credit on overlines, increases, and other modifications.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 3-5 years in Inventory Finance Dealer Commercial Floorplan Collection or Portfolio Management experience.
• Experience reconciling Audit / Floorchecks and completing rental verifications with dealers and rental houses.
• Experience working with dealers in the construction, agriculture, material handling, and other industries a plus.
• Knowledge of various floorplan operating systems, valuation guides, reporting tools, and credit / financial statement analysis.
• Excellent customer service skills, self-motivational skills, self-confidence, and a positive attitude.
• Desire to work within a team environment, positive attitude.
• Highly organized, detail-oriented self-starter, ability to work productively with minimal supervision.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong analytical and problem-solving skills.
• Flexible and willing to modify approach for evolving business needs.
• Understanding of unique risks associated with Wholesale Inventory Finance.
• Customer-centric mindset with focus on ease of doing business and swift execution.
• Commitment to company values and policies.
• PC/Windows literate; knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and Internet; able to learn customized software and programs utilized by Inventory Finance team.

Physical Demands

• Digital dexterity and hand/eye coordination in operation of office equipment.
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person.
• Body motor skills sufficient to enable incumbent to move from one office location to another.

Additional Benefits

• Medical, Dental, and vision plans.
• 401(k) and matching.
• Paid Time Off.
• Company Paid Life Insurance.
• Employee Assistance Program.
• Training and Development Opportunities.
• Employee Discounts.