Portfolio Manager

About the role

The Portfolio Manager, Hospitality supports the Director of Operations or General Manager with complete oversight of the financial, operational, safety, and service-related success within their portfolio of hotels. This position does not directly manage operations for any one specific hotel but supports a team of Area Managers, Hospitality Managers, and others in achieving these goals.

Responsibilities

Principle Job Duties

• Responsible for the financial, operational, safety, and service success at their portfolio.
• Managing, planning, scheduling, training, and directing the activities of the portfolio management team.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety and service thresholds aligned with client expectations.
• Additional duties as assigned.

People

• Ensure daily stand-up meetings and resume meetings scheduled by clients are conducted either personally or managed through Assistant Hospitality Managers, Supervisors, or Shift Leads.
• Ensure LAZ internal stand-up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers, Supervisors, or Shift Leads.
• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives while embodying LAZ Parking’s culture.
• Identify high-potential employees to support the organization’s continued growth within and outside your region.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Address any and all safety concerns promptly.

Product

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
• Understand, implement, and deliver all requirements outlined within the contractual agreement between LAZ Parking and clients.

Profit

• Responsible for claims and safety-related training, prevention initiatives, and claims processing including investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing; ensuring sign-off on hours in a timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements related to staffing, scheduling, and operational expenses.
• Prepare daily, weekly, monthly, and annual financial and operational reports as required.
• Prepare budgets and conduct monthly reviews of profit/loss for assigned hotel(s).
• Monitor, review, and analyze market rate structures.

Requirements

• Bachelor's Degree or equivalent work experience desired.
• 3+ years of management experience.
• Must have experience managing P&Ls.
• Experience managing multi-site facilities is required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and general Microsoft Office Applications.

Skills

• Ability to seek improvement and create an environment of idea sharing and creative problem-solving.
• Capable of handling employee conflict, following grievance procedures, mediating, and conflict resolution.
• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Excellent teambuilding and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 50 lbs.
• Ability to stand and walk for extended periods of time.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Benefits

• Optional life insurance
• Paid time off
• Holiday pay
• Reimbursement for approved travel expenses

This position may be bonus eligible.