Portfolio Manager

Company Overview

Freestone Property Group is a technology-first property management company dedicated to streamlining operations and enhancing resident satisfaction. We leverage innovative solutions to provide superior service offerings. Freestone Property Group is an affiliate of Greenbrook Partners, a leading investment manager with over $2 billion in assets under management (AUM) and a portfolio encompassing more than 2,000 multifamily units across New York City.

Position Overview

At Freestone, the Portfolio Manager is responsible for overseeing the daily operations of a portfolio of scattered-site multifamily properties. This role will focus on ensuring financial success, operational excellence, and exceptional resident experiences. Strong leadership, a focus on innovation, and the ability to manage complex challenges with a proactive mindset are essential. By fostering strong team collaboration, the Property Manager will drive the success of Freestone’s mission to create thriving communities.

Duties/Responsibilities

• Operational Management
• Oversee daily operations of multiple properties within a designated scattered site portfolio.
• Conduct regular site inspections to ensure upkeep, maintenance, and safety standards are met.
• Ensure all units are in rent-ready condition, coordinating repairs and turnarounds as needed.
• Manage team of Community Associates, Field Service Managers and Maintenance team, including Maintenance Supervisors, Porters and Cleaning Staff.
• Tenant Relations
• Respond promptly to tenant inquiries, maintenance requests, and complaints.
• Affords assistance with managing lease renewals, move-ins, and move-outs.
• Enforce lease agreements, community rules, and occupancy standards.
• Leasing & Occupancy
• Collaborate on Marketing available units, coordinate property turnover, and screen applicants.
• Maintain high occupancy levels through effective leasing strategies and retention programs.
• Ensure compliance with Fair Housing and local leasing regulations.
• Financial Management
• Prepare and manage property budgets in collaboration with leadership.
• Approve invoices, monitor expenses, and report on financial performance.
• Collect rent, track delinquencies, and initiate legal proceedings for non-payment when necessary.
• Maintenance Oversight
• Coordinate with maintenance teams and vendors for timely repairs and capital improvements.
• Manage preventive maintenance schedules across all sites.
• Ensure that maintenance issues are addressed efficiently and cost-effectively.
• Compliance & Reporting
• Ensure compliance with all local, state, and federal regulations (including housing codes and safety regulations).
• Maintain accurate records of leases, inspections, maintenance, and financial transactions.
• Generate reports on occupancy, income, maintenance, and other KPIs for leadership.
• Vendor & Contractor Management
• Sources and manages relationships with service providers and contractors.
• Ensures quality service delivery and adherence to contract terms.
• Abide by all laws and regulations.

Compensation and Benefits

• Competitive salary ($105,000) plus 20% performance-based bonus potential (paid quarterly), $100/month for cell phone reimbursement and $175/month for commuting costs.
• Comprehensive health, dental, and vision insurance plans with a generous employer contribution.
• 401(k) plan with a generous company match.
• Generous paid time off and holidays.
• Eligible to work remotely one day a week.
• Opportunities for professional development and career advancement within a dynamic and expanding organization.

Required Skills/Abilities

• Strong time management and organizational skills.
• Excellent communication and conflict-resolution abilities.
• Proficient with property management software; knowledge of Yardi is preferred.
• Basic knowledge of building systems and maintenance processes.

Education and Experience

• High school diploma or GED required; Associate's or Bachelor's degree in Business, Real Estate, or related field is preferred.
• 3–5 years of experience in property management, preferably with scattered-site or multifamily portfolios.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to hear well enough to communicate via phone or in person to all internal and external customers.
• Must be able to communicate clearly and concisely.
• Normal daily physical activities to include walking, standing, sitting, stooping, bending, pushing and pulling.
• Must be able to read reports and use computer, phone and other general office equipment.
• Must be able to perform job functions outdoors, in all weather conditions.
• Must be able to lift up to 50lbs.
• Must be able to climb stairs, climb a ladder and walk in construction sites.