Portfolio Maintenance Manager

About the role

The Portfolio Maintenance Manager oversees and manages the maintenance operations and associate performance across a portfolio of 7 communities (over 1900 units). As a key leader in the region, you'll ensure communities operate efficiently, residents experience prompt and quality service, and on-site teams receive the guidance they need to thrive.

Responsibilities

- **Leadership, Partnership & Collaboration** - Act as a regional leader, partnering with Community Managers, Office Leadership, CapEx teams, and various departments to implement and monitor processes that improve associate and resident satisfaction. - Collaborate on asset preservation and enhancement projects, provide input on CapEx planning, and contribute to operating budgets for development/acquisition opportunities. - Participate in national workgroups or initiatives, represent the maintenance function, and contribute to broader organizational success. - **People Management** - Lead and develop on-site Maintenance Managers and teams, providing coaching, direction, and performance feedback. - Ensure proper staffing levels across communities and forecast resource needs based on community goals and challenges. - Establish clear expectations and hold maintenance teams accountable for business strategy execution and company initiatives. - **Financial Performance** - Prepare, manage, and monitor operating budgets for assigned communities. - Control expenses, align financial performance with company goals, and identify cost-saving opportunities without compromising quality or resident satisfaction. - **Operational Excellence** - Oversee execution of preventative maintenance programs, vendor contracts, and service provider performance. - Conduct or supervise Life Safety Evaluations (LSEs), Mechanical Evaluations (MEs), and ensure maintenance programs are aligned with AVB standards. - Ensure disaster recovery protocols and emergency response tools are in place and followed across the portfolio. - **Resident Satisfaction and Quality Assurance** - Support community teams in resolving maintenance-related resident concerns quickly and effectively. - Conduct regular community inspections to ensure safety, cleanliness, and functionality standards are consistently met. - Address customer satisfaction data through service surveys and drive improvements based on results. - **Compliance and Safety** - Ensure all operations comply with federal, state, and local regulations including fair housing, OSHA, and building codes. - Maintain current certifications and licenses relevant to HVAC, electrical, plumbing, and other systems. - Promote a safety-first culture across maintenance teams and ensure compliance with all AvalonBay policies.

Requirements

- **Experience** - 5+ years of experience in multi-family, commercial, hotel/resort, or retail property maintenance management. - Multi-site oversight experience preferred (1000+ units). - 5+ years of direct supervisory experience required (People Management experience). - **Certifications** - Valid driver’s license and automobile insurance. - Certifications in HVAC, electrical, plumbing, boilers, or fire systems preferred. - State/local certifications as required.

Skills

- Strong knowledge of maintenance operations, including financial performance, staffing, and service standards. - Experience managing third-party vendor contracts and overseeing capital projects. - Proficiency with maintenance systems and Microsoft Office; familiarity with Corrigo, Ops Technology, and Foundation is a plus. - Excellent communication, team leadership, and coaching skills. - Strong organizational and problem-solving abilities. - Ability to analyze KPIs, financial data, and implement improvements. - Physical ability to inspect properties and perform tasks requiring walking, kneeling, and climbing as needed.

Qualifications

- Bachelor's degree in a related field or equivalent experience. - Valid driver’s license and automobile insurance. - Certifications in HVAC, electrical, plumbing, boilers, or fire systems preferred. - State/local certifications as required.

Benefits

- Comprehensive benefits package including health, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and more. - Growth based on achievement and promotion from within. - Associate recognition program. - A 20% discount on our incredible apartment homes. - A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Pay

$89,700.00 - $149,500.00

Schedule

Full time Weekly Scheduled Hours: 40