Portfolio Director
Position Summary
Aeon is seeking an experienced Portfolio Director to lead a portfolio of affordable communities across the Twin Cities. This is a senior leadership role responsible for operational excellence, financial performance, team development, and resident outcomes across multiple properties.
About the Role
The Portfolio Director exercises broad independent judgement and decision-making authority over property operations, financial performance, talent management, and strategic initiatives within the assigned portfolio. They lead, coach, and mentor Property Managers and site teams, building leadership capability across the portfolio while preparing the next generation of property management leaders.
Responsibilities
Lead, coach, and develop Property Managers and site teams across a portfolio of affordable and supportive housing communities, creating a culture of accountability, collaboration, continuous learning, and professional growth.
Develop strong relationships with site leaders, providing coaching, support, and guidance to help teams achieve operational goals while delivering exceptional resident service.
Identify leadership potential and support career development opportunities that strengthen Aeon’s leadership pipeline.
Lead the selection and hiring process for assigned positions in partnership with Aeon's Talent Acquisition Manager, making final hiring decisions for the assigned portfolio.
Interview, evaluate and select candidates who align with Aeon’s mission, values and operational needs, following Aeon’s structured hiring process.
Mentor and support Property Managers in building strong teams by modeling and reinforcing effective, equitable hiring practices while coaching leaders to make thoughtful, high-quality hiring decisions.
Model inclusive leadership practices that foster belonging, respect, and trust among employees, residents, service providers, and community partners.
Provide strategic oversight and operational leadership for an assigned portfolio of affordable and supportive housing communities, ensuring alignment with Aeon’s standards, mission, and business objectives.
Establish operational priorities, allocate resources, and resolve complex operational issues.
Direct portfolio performance by establishing expectations, monitoring results, holding Property Managers accountable, and implementing strategies that achieve occupancy, financial, compliance and resident satisfaction goals.
Analyze portfolio performance data, identify opportunities for improvement, and develop and effectively implement operational strategies that strengthen property operations and resident outcomes.
Conduct regular property visits to evaluate operational performance, identify opportunities, ensure accountability, and provide coaching that improves results across the portfolio.
Establish and advance best practices that improve consistency, efficiency, and service delivery across the portfolio.
Partner with Property Managers and Asset Management to develop, manage, and monitor annual operating budgets, forecasts, and long-term financial plans.
Analyze financial performance and operational trends to identify opportunities, mitigate risks, and support strong asset performance.
Interpret financial and operational data to independently recommend strategies that improve portfolio performance and support organizational objectives.
Ensure assigned properties operate within established financial guidelines while balancing fiscal responsibility with Aeon’s commitment to residents and communities.
Support strategies that improve net operating income (NOI), preserve housing quality, and maintain long-term sustainability.
Build authentic, trusted relationships with residents, community partners, and service providers through respect, responsiveness, and a commitment to understanding and partnering with the communities Aeon serves.
Partner with Resident Services and community organizations to address challenges, strengthen connections, and support positive resident experiences.
Approach decisions, challenges, and relationships with curiosity, respect, and awareness of the diverse experiences, perspectives, and needs of residents, employees, and community partners.
Exercise sound judgment when resolving complex or highly sensitive resident, operational, legal or community concerns that may significantly impact property operations, resident relationships, or Aeon’s reputation.
Collaborate with leaders across Asset Management, Compliance, Maintenance, Resident Services, Finance, and Development to address complex challenges and advance organizational priorities.
Support organizational initiatives, change management efforts, and continuous improvement strategies that advance Aeon’s mission.
Serve as a representative of Aeon’s values and commitment to equitable, high-quality affordable housing.
Qualifications
Minimum of 5 years of demonstrated success leading property management teams in a Regional Manager, Portfolio Manager, Area Manager, or similar senior-level capacity.
Demonstrated success managing multiple properties and portfolios of 400+ apartment homes.
Strong understanding of affordable housing operations, including federally assisted housing programs and regulations such as LIHTC, Project-Based Section 8, HOME, or similar programs.
Proven success leading, coaching, and developing Property Managers and onsite teams, including guiding leaders through performance management, difficult employee relations matters, organizational change, and professional development.
Demonstrated ability to build trusted relationships with residents, employees, vendors, service providers, and community partners.
Ability to create inclusive team environments where employees feel supported, valued, and empowered to succeed.
Demonstrated self-awareness, emotional intelligence, and personal accountability, including the ability to reflect on one's impact, seek and apply feedback, acknowledge mistakes, and continuously grow as a leader.
Models integrity, humility, and accountability by taking ownership of decisions and outcomes while creating a culture where others are empowered and held accountable.
Demonstrated success managing budgets, financial performance, forecasting, and operational metrics with strong attention to detail and follow-through.
Strong ability to analyze data, identify trends, solve complex problems, and implement effective solutions.
Results-oriented approach with the ability to balance operational goals, financial responsibility, resident needs, and organizational priorities.
Experience improving underperforming properties through strategic planning, operational execution, financial analysis, coaching and accountability.
Demonstrated cultural competence and the ability to build effective relationships across diverse communities, recognizing and valuing the experiences, perspectives, and needs of residents, employees, vendors, and community partners.
Experience working with individuals and communities impacted by poverty, mental health challenges, substance use, trauma, or housing instability.
Commitment to learning and participating in Aeon’s diversity, equity, and inclusion efforts.