Portfolio Delivery Leader - Technology, Media and Telco (TMT)

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. The Portfolio Delivery Leader (PDL) is an executive-level individual contributor role within the Delivery Account Management (DAM) function of Salesforce Professional Services, owning the health and performance of a defined book of business aligned to sales portfolios.

About the role

The PDL operates at a portfolio level, not a project execution level, spending roughly half their time in direct customer engagement and half governing portfolio health, financials, and resource strategy while carrying a 25% utilization. They act as the delivery organization's primary point of accountability for deal acceptance, escalation management, and margin protection, bridging pre-sales solutioning and delivery execution. Their success is defined by what they prevent, protect, and grow.

Responsibilities

• Own the end-to-end health of your portfolio: named owner of red/yellow/green status across all engagements; catch signals before they become escalations.
• Drive pre-sales and delivery alignment: own level 3 signoffs on opportunities before contract execution; validate resource strategy, staffing mix, and deal risk viability.
• Own the Services Delivery Strategy (SDS): prepare and present portfolio status, addressing every red and yellow account.
• Protect margin at the deal level: manage contingency, monitor fixed-fee burn rates, track delivered vs. bid margin, and escalate before overruns compound.
• Be the executive face of delivery: engage C-suite stakeholders (CIO, CFO, CTO) regularly to ensure confidence in Salesforce’s delivery motion.
• Lead cross-functional recovery: first escalation point for delivery issues; own resolution paths and govern High Watch engagements actively.
• Drive resource strategy: own fulfillment of the scoped staffing mix and partner with Delivery Engagement Leads on prioritization when demand exceeds supply.
• Surface expansion signals: identify white space, flag renewal risk, and feed delivery-originated pipeline back into the sales motion.

Requirements

• Currently Director-level or above.
• Demonstrated experience managing a complex, multi-engagement book of business with direct accountability for revenue and margin outcomes.
• Strong financial acumen: ability to interpret portfolio financials (contingency usage, burn rate, delivered vs. bid margin, revenue forecast) on a weekly cadence.
• Proven executive-level customer relationship management, including navigating difficult conversations and stabilizing at-risk accounts.
• Experience governing delivery risk: assess deal viability, identify scope or staffing gaps, and provide sign-off before contract execution.
• Demonstrated ability to drive outcomes in a matrixed environment without direct people management authority.
• Comfortable operating at a portfolio scanning altitude across multiple strategic engagements simultaneously.
• Strong escalation and conflict resolution skills; a calm, credible center of gravity when things go sideways.
• Prior experience with fixed-fee delivery models and financial governance disciplines (burn rate management, milestone attainment, scope control).

Preferred Qualifications

• PMP, PgMP, SCRUM, SAFe, or equivalent certification(s).
• Expert in Salesforce delivery methodology (SPSM), Guided Scoping, and portfolio health monitoring tools.
• Working knowledge of GDC, subcontractor governance, and onshore/offshore staffing tradeoffs.
• Tenured experience in TMT industry vertical.

Additional Information

Possible travel of about 25%, though exact requirements will vary based on customer needs.

Benefits

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, and fertility benefits.
• World-class enablement and on-demand training with Trailhead.com.
• Exposure to executive thought leaders and regular 1:1 coaching with leadership.
• Volunteer opportunities and participation in Salesforce’s 1:1:1 model for giving back to the community.

Pay

The typical base salary range for this position is $181,700 - $304,700 annually. There is a different range applicable to specific work locations. In California, New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $218,100 - $332,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.