Portfolio Community Manager

About Us

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. Privately owned and locally independent, we are passionately committed to elevating the lifestyle experience for the communities we serve. As one of the fastest-growing (organically) association management firms in our markets, our growth and network create unique opportunities for professional development. Our people-centric culture attracts and retains top talent, giving us a competitive advantage.

To learn more about PMP, our approach to community management, and our culture, visit www.pmpmanage.com or our social media platforms: Instagram, Facebook, and LinkedIn.

About the Role

As a Portfolio Community Manager in our San Francisco Division, you will typically manage 5 to 7 associations with strong support from a dedicated Associate Manager, Customer Care Champions, and a full administrative team. This structure allows you to focus on key objectives and deliver exceptional service, expertise, and knowledge that surpasses client expectations.

Responsibilities

• Act as or oversee the primary liaison with the Association Board of Directors and homeowners.
• Oversee the operation and administration of the Association in accordance with the management agreement and the Association’s policies and procedures.
• Perform administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure PMP Management tools are being effectively utilized, such as maintenance calendar, action item tracker, financial summaries, and delinquency tracker.
• Review monthly financial reports and financial summaries.
• Provide and/or oversee recommendations to the Association’s Board of Directors and committees on items that need to be addressed within the community.
• Set up, attend, and facilitate Board meetings as per PMP standards.
• Prepare Board packages according to PMP’s “Absolutes” and standards.
• Assist the Board of Directors/Architectural Review Board with the architectural review process and/or routine inspections as necessary.
• Coordinate and/or oversee inspection of building facilities and/or common areas and arrange appropriate follow-up actions as required.
• Conduct walks/inspections of the communities as required in the management contract.
• Other duties as assigned.

Requirements

• 4-year college degree preferred.
• 2 years of experience as a HOA portfolio or on-site manager preferred.
• CMCA certification preferred.
• Active AMS or CMCA designation highly preferred.
• Experience in homeowners association (HOA) management, property management, or high-end hospitality strongly preferred.
• Extraordinary customer service skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Able to quickly learn and understand company-used software programs.
• Proficient in reviewing and understanding budgets and financial statements.
• Strong organizational skills.
• An honest, responsible, optimistic, and enjoyable demeanor.

Physical Demands

• Stand and walk for extended periods throughout the workday.
• Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
• Lift, carry, push, and pull up to 50 pounds on a regular basis.
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
• Work both indoors and outdoors in varying environmental conditions.
• Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.