Portfolio Communication and Change Management Lead

Responsibilities

• Develop and execute internal and external communication strategies aligned with the goals.
• Craft compelling messaging for announcing any key changes, sharing updates for the planned changes.
• Manage all communication channels to ensure information is relevant, refreshed, and easy to access.
• Develop and execute detailed change management plan for the strategic initiatives.
• Partners with Marketing & Communication leads in the business and functions to tailor, plan, execute, integrate, and sustain change activities for every business segment.
• Identify and assess change complexity, readiness, change integration/interdependency opportunities and risks.
• Map key leadership stakeholders across functions and sectors and steers program-level engagements and tailored interventions to mitigate adoption risks.
• Drive change impact workshops to identify key impacts and identify potential change risks to design and deliver organizational enablers that promote readiness actions and ultimately adoption.
• Shape program-level key communications such as 'case for change', change narratives and success stories to inspire and embed long-lasting change and socialize these communications using multiple channels.
• Develop a training strategy and plan that aligns with program and market needs.
• Conduct needs assessments to identify learning objectives and training requirements.
• Ensure holistic integration of system content (e.g., navigation steps, screenshots), process instructions, and people-oriented content (e.g., behavioral changes) into training materials.
• Implement holistic measurement strategy to measure cultural and talent readiness, employee adoption, and effectiveness of change planning.
• Identify and partner with local change networks to support roll-out and sustainment of Market Transformation as appropriate.
• Lead the deployment of tactical change strategy and execution by ensuring that all the change management deliverables are delivered.

Qualifications

• Bachelor's Degree in HR, Organizational Development, Communications or related field required; Master's Degree preferred.
• 5-10 years of experience in Communications and Change Management, Medium to Large-scale global Transformations, Organizational Development, Organizational Effectiveness, Agile System Implementation, Consulting experience.
• Experience in Project Management (i.e. activities related to project planning, delivery and sustainment).
• Proficiency in MS Office suite of applications like Word, Excel, PowerPoint, Outlook, SharePoint etc.
• Strong writing, storytelling and presentation skills.
• Experience in digital communication tools and platforms.

Preferred Qualifications

• Change Management Professional™ (CCMP) or Prosci® Change Practitioner certification.
• Track record of successfully embedding change for large, strategic, global, complex initiatives enabled by new capabilities across the organization.
• Experience of applying change tools and methods to assess, diagnose, design, support and deliver custom solutions needed for the successful delivery of the program.
• Strong executive presence with ability to develop and deliver clear, concise and compelling verbal & written communication.
• Empathetic communicator who can navigate complex organizational dynamics Confronts and works through tough issues, taking ownership and accountability for resolution.
• Able to work within ambiguous, fluid cross-functional environment managing various amounts of change.
• Sees the bigger picture, able to look ahead to anticipate and address issues.
• Strong problem solving, facilitation and decision-making skills.
• Able to be flexible and eagerness to learn, build relationships and demonstrate resilience.
• Able to partner with and influence senior leaders.
• Attention to detail and excellent organization skills.
• Enthusiastic about driving positive people experiences.