Porter - Omaha, NE

About the Role

The Garage Porter is responsible for maintaining cleanliness, safety, and organization in parking facilities. This role ensures the garage and surrounding areas are well-kept, assists with minor maintenance tasks, and provides customer support as needed. The ideal candidate is detail-oriented, proactive, and capable of working independently in various weather conditions.

Responsibilities

• Facility Maintenance: Keep parking areas, stairwells, and elevators clean by sweeping, mopping, removing trash, and performing general upkeep.
• Safety and Security: Follow instructions, complete tasks on schedule, and maintain a safe work environment through proper equipment use, reporting hazards, and following safety procedures.
• Customer Assistance: Handle difficult or emotional guest situations with professionalism and prompt resolution, ensuring high-quality service and responsiveness to guest needs. Maintain a positive team environment by balancing individual responsibilities, supporting colleagues, and acknowledging team achievements.
• Equipment and Signage Maintenance: Ensure parking signs, pay stations, and other facility equipment are clean, functional, and properly positioned.
• Incident Reporting: Document and report any maintenance issues, safety concerns, or suspicious activity to management.
• Weather Preparedness: Help maintain safe walking and driving conditions by addressing snow, ice, or water accumulation in parking areas.
• Additional Responsibilities: Perform other tasks as needed to support operational goals, remain flexible to changing business needs, attend staff meetings, and complete all required training modules on time.

Requirements

• High school diploma or general education degree (GED).
• Customer service experience preferred; a customer service attitude and willing, helpful demeanor are mandatory.
• Valid driver’s license and reliable transportation, with an acceptable motor vehicle record (no more than three moving violations within a three-year period).
• Must pass and maintain a clean background check.
• Ability to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards.
• Flexibility to work nights, weekends, and holidays.

Skills

• Exceptional guest service through professional communication, active listening, and personalized assistance.
• Ability to work independently and collaboratively in a team environment.
• Proactive and detail-oriented with a focus on safety and cleanliness.
• Use of personal cell phones for work-related communication may be required (reimbursement provided per company policy).

Benefits

• Medical, vision, and dental insurance (upon eligibility).
• 401K (upon eligibility).
• Supplemental insurance: life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University (up to $5,250 per year).
• Nationwide discounts through Perks at Work.

Pay

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), making employees eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. Hourly pay rates vary by market and meet or exceed the minimum wage requirements for the specific work location.

Schedule

Full-time or part-time. Flexibility to work nights, weekends, and holidays is required.