Porter Lead - Grand Canyon National Park

Responsibilities

• Ensure standard of cleanliness in public areas in adherence to company and departmental guidelines, including snow removal through inspection of all areas.
• Assume full housekeeping duties, which occur after Housekeeping shift is over.
• Aid in the training and development of all new porters.
• Report to the Porter Manager and Assistant Porter Manager on the performance of the employees, and make recommendations on areas that need improvement.
• Become familiar and adept with all areas of porter responsibility. Ensure that employees meet the department standards for safety and effective use of all equipment.
• Control keys, vehicle, master and room keys, and maintain security of all guest rooms in hallways and surrounding grounds.
• Maintain productivity and quality in projects and minor repairs.
• Remain available at all times while on duty.
• Adhere to all safety and risk management policies, including wearing required personal protective equipment while performing tasks.
• Use porter van for assigned duties only. Never pick up passengers under any circumstances except on instructions from supervisor.
• Distribute and/or transport all necessary equipment, supplies and/or employees.
• Other duties as assigned.

Qualifications

• Possess valid Arizona Driver’s License and comply with the Xanterra South Rim Company Vehicle Policy.
• Able to properly use two-way radio communications.
• Able to meet all physical requirements of the job, which include repetitive motion of all extremities and the back including continual kneeling, bending, twisting, lifting, pushing and long periods of standing/walking, and regularly lifting and transporting up to fifty pounds, etc.
• Able to maintain high quality of work & high energy while take more than 15,000-20,000 steps per work day at an elevation of 7,000 ft.
• Must have good communication and interpersonal skills with the ability to interact with and project the image of professionalism, friendliness and willingness to provide personalized service to our varied customer base.
• Previous porter experience at Grand Canyon, and knowledge of layout of all hotel properties, housekeeping and laundry units, storage areas, and linen rooms.