Lead Porter

About the Role

TravelCenters of America offers a convenient, one-stop shopping experience to our customers. We carry a wide selection of name-brand products and are stocked with Grab ‘N Go foods, groceries, snacks, electronics, maintenance supplies, and even clothing and gifts! The Lead Customer Service Attendant is a key member of the store team responsible for maintaining our buildings and facilities in a clean, sanitary condition in accordance with TA standards. They ensure a pleasant environment for our customers so that we are returning every traveler to the road better than they came!

Responsibilities

• Work in a fun, trusting environment focused on great customer service
• Clean all areas of the facility as directed and provide our guests with a clean, sanitary environment
• Know and follow all safety and security guidelines and procedures; alert to and report potentially unsafe situations caused by team members and guests; take corrective action when necessary
• Wear and use protective equipment properly and safely
• Know quantities and types of cleaning supplies used for each cleaning assignment
• Lead and oversee the work of Customer Service Attendants and train new hires
• Manage the team’s schedule
• Perform other job-related duties as assigned

Requirements

• Excellent customer service and communication skills
• Working knowledge of cleaning equipment and supplies
• Prior experience in a custodial/janitorial position required
• Experience leading and training other attendants preferred
• Ability to work flexible hours including nights, weekends and some holidays

Benefits

• Medical, dental, vision and life insurance
• 401(k) with a company match
• Vacation and paid holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers.

Pay

Pay Range: $17.00 - $19.00 per hour. A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills.

Working Conditions / Physical Requirements

In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination, and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.