Porter

About the role

Vehicle porters are primarily responsible for moving and parking vehicles in the NHQ parking lot to accommodate the needs of Vehicle Administration representatives, employee customers, and other VIP visitors. They may conduct light vehicle maintenance, such as interior cleaning, exterior washing, and organizational tasks like installing license plate brackets, placing stickers or tags on cars. Vehicle Administration porters drive new cars to and from the NHQ parking structure and ensure vehicles are in tip-top shape for handing off the keys. Other routine responsibilities include keeping tabs on cars’ locations in the parking structure.

Responsibilities

• Manage vehicle flow in assigned parking areas, National Service Garage (NSG), and the general parking lot.
• Work with the onsite Vehicle Administration Lead to complete tasks such as keeping track of key tasks, cleaning cars, driving vehicles from the NSG/Vehicle Administration areas, following Vehicle Administration driving standards, fielding Vehicle Administration team requests, filing documents during downtime, driving errands and other assigned duties.
• Support the Vehicle Administration management with special projects as assigned.
• Other duties as assigned from time to time by the Client and/or MSXI.
• Vehicle porters work at NHQ and spend a lot of time outside (regardless of weather conditions).

Additional Skills

• Knowledge Retention – To provide the highest quality support to customers, employees must be able to learn and memorize a large amount of information.
• Organizational skills – Must be able to handle multiple tasks at once while attending to the customer’s needs.
• Flexibility – Employees should be able to aid various types of customers. They should have the ability to focus on the warranty issues, provide solutions while always maintaining a professional demeanor and be open to change and to considerable variety in the workplace.
• Friendly – Project a warm and friendly image, consistently maintain a positive demeanor.
• Customer service focused – Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service.
• Speed – Must be fast and efficient. Must be able to work quickly without sacrificing the quality of their work.
• Solutions oriented – Must be able to find workable solutions for any problems they might face.

Qualifications

• Minimum 1–2 years of automotive porter background is preferred.
• Worked in an automotive/dealership environment for a minimum of 6–12 months is preferred.
• High school diploma or General Equivalency Diploma (GED) is required.
• Computer literacy, especially Microsoft Excel, Word, PowerPoint, Teams and Outlook is required.
• The candidate must possess a valid driver’s license and clean driving record.
• Full professional proficiency in English is required.
• Minimum professional proficiency in Spanish is preferred.

Work Environment

• On-site, client-based office environment located in Fountain Valley, CA.
• The noise level in the work environment is usually moderate.
• Monday – Friday; one (1) shift available to cover west coast tasks, with supplier and supervision coverage as follows: 8:00am PST to 5:00pm PST.
• While performing the duties of this job, the employee is regularly required to:
  • Call, video, email, message and communicate with co-workers.
  • Carry sizeable amounts of paper documents and materials.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay

A reasonable estimate of the current hourly range is $21 to $25 based on current experience.