Portal Billing Specialist

Job Description

This position is eligible for Medical, Dental, Vision, and 401K benefits.

Key Responsibilities

• Process and submit invoices, credit memos, and supporting documentation through various customer billing portals.
• Manage assigned customer accounts throughout the billing and payment process.
• Monitor invoice status and research rejected or delayed submissions.
• Investigate billing discrepancies, purchase order issues, pricing concerns, freight variances, and other payment obstacles.
• Communicate with customers regarding invoice status, outstanding balances, and billing requirements.
• Prioritize a high-volume workload while ensuring timely follow-up on outstanding invoices.
• Utilize multiple online billing platforms and internal systems to track invoice progress.
• Recommend process improvements that enhance billing efficiency and reduce payment delays.

Qualifications

• Minimum of 2 years of recent experience in Accounts Receivable, Billing, Collections, or a related accounting function.
• Previous experience working with customer billing portals and electronic invoice submission systems is required.
• Able to manage a high volume of invoices while maintaining strong attention to detail.
• Excellent communication and customer service skills.
• Strong problem-solving abilities with a proactive approach to issue resolution.
• Comfortable multitasking and managing competing priorities in a deadline-driven environment.
• Proficiency with Microsoft Excel and Outlook.
• Experience with ERP systems and shared services environments is a plus.

Additional Details

• Contract assignment with the potential for extension or permanent hire.
• Fully onsite position in Charlotte, NC.
• Standard Monday–Friday schedule (40 hours per week).
• Collaborative Accounts Receivable team with strong cross-functional interaction.
• Opportunity to own a portfolio of customer accounts and make a direct impact on payment performance.

Perks

• Competitive hourly compensation.
• Opportunity for long-term career growth.
• Stable Monday–Friday work schedule.
• S supportive and collaborative team environment.
• Exposure to multiple billing platforms and ERP systems.
• Chance to build experience within a growing organization.