Pool Technician Level III

Responsibilities

• Perform advanced pool and spa maintenance, including difficult water recovery, algae treatments, stain removal, and seasonal services.
• Complete new pool startups and educate homeowners on proper pool operation ("Pool School").
• Diagnose and repair pumps, filters, heaters, salt systems, automation controls, and related pool equipment.
• Perform filter media changes, plumbing repairs, motor, seal, impeller, and valve replacements.
• Test, balance, and optimize pool water chemistry using industry best practices, including LSI water balancing.
• Identify larger repair needs and communicate recommendations to the Service Manager.
• Document service work, water chemistry, repairs, and customer recommendations using our CRM system.
• Mentor and train Level I and Level II technicians while promoting safe work practices and quality workmanship.
• Deliver exceptional customer service and professionally resolve service concerns.

Requirements

• Several years of hands-on pool service experience.
• Strong knowledge of pool equipment, plumbing, automation systems, and water chemistry.
• Proven troubleshooting and diagnostic skills.
• Ability to perform equipment repairs independently.
• Excellent communication and customer service skills.
• Leadership mindset with a willingness to coach and mentor other technicians.
• Strong attention to detail and pride in delivering quality work.
• Ability to lift 50+ pounds and work outdoors in all weather conditions.
• Valid Maryland driver's license with a clean driving record.

Preferred Qualifications

• Certified Pool & Spa Operator (CPO) – Required.
• CPR & First Aid Certification.
• New Plaster Startup Certification.
• Pentair University training.
• OSHA 10 Certification.