Pool Care Manager

Glengate · Wilton, CT · 1 mo ago

Healthcare$60k–$75k/yrFull-time

Client Success & Communication
- Primary Point of Contact: Act as the professional voice of Glengate, triaging client inquiries and managing heavy communication with a focus on white-glove service.
- New Client Integration: Lead the onboarding process for new accounts, ensuring a seamless transition into our service ecosystem.
- Contract Management: Oversee proposals, renewals, and basic contract processing to ensure service continuity.
Operational Excellence
- Dispatch Coordination: Assist in the daily scheduling and dispatching of field teams to maximize efficiency.
- Techician Liaison: Maintain real-time contact with technicians for midday updates and end-of-day check-ins to ensure all service standards are met.
- Utility Oversight: Monitor fuel levels and coordinate deliveries with gas and propane providers to ensure uninterrupted pool operation for our clients.
Administrative Leadership
- Financial Administration: Manage invoicing and collections processes with precision.
- Compliance & Growth: Manage industry licensing and certifications, including enrolling team members in continuing education and maintaining rigorous records.
- Strategic Projects: Contribute to special administrative projects that drive regional growth and efficiency.

Communication Mastery: Exceptional interpersonal skills with the ability to navigate complex client situations with poise.
Operational Mindset: Strong clerical knowledge and high proficiency in the Microsoft Office Suite (Outlook, Excel, Teams).
Resilience: The ability to remain calm and effective during the peak "swim season," including the flexibility to work several Saturdays during this period.
Industry Knowledge: While pool industry experience is a plus, a background in high-end service, construction, or property management is highly valued.

Position Range: $60,000 - $75,000

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