Pool Attendant (Full Time) (36221)

About the role

Responsible for greeting guests in the pool and spa area, ensuring the entire area is clean and properly set up prior to opening. Maintain guest satisfaction throughout the day by conducting consistent walks through the pool area to uphold cleanliness and enforce all policies, rules, and regulations. Check in each guest to confirm their eligibility to use the facilities and monitor the pool area to ensure only hotel guests, qualified members, and qualified spa guests access the amenities. Must be cross-trained in spa and fitness duties.

Responsibilities

• Inspire and maintain exceptional guest service.
• Communicate in a clear, precise, positive, and professional manner.
• Maintain a neat and clean work area, including arranging pool furniture, picking up used towels, and cleaning the pool area.
• Enforce all policies, procedures, rules, and regulations while maintaining exceptional customer service.
• Multitask and work under pressure.
• Work harmoniously with all team members.
• Pay close attention to small details and anticipate guest needs.
• Maintain a safe and clean facility.
• Keep a professional appearance, behavior, decorum, and attitude at all times.
• Refrain from discussing business or personal information with guests.
• Avoid discussing personal information with team members, especially in guest areas of the spa.
• Maintain strict confidentiality at all times.
• Perform other duties as requested by the Activities Manager and Director or as needed.
• Comply with all company policies and procedures.
• Provide excellent guest service to both guests and internal clients.
• Adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Requirements

• High School Diploma or G.E.D. is required.
• Experience in dealing with the public is required.
• Must be literate and fluent in English.
• Must have good service skills.
• CPR training preferred.
• Ability to swim preferred.

Working Conditions

• Occasionally exposed to wet and/or dry humid conditions, moving mechanical parts, extreme heat, and risk of electrical shock.
• Must be able to lift up to 50 pounds and bend, pull, and carry stock to various locations.
• Must be able to use hand motions when cleaning and wiping lounge chairs, tables, and chairs.
• Must be able to listen and respond to visual and aural cues.
• Must be able to read, write, speak, and understand English.
• Must tolerate areas containing secondhand smoke, high noise levels, and bright lights.
• Must be able to work in extreme heat and direct sunlight for long periods of time.