Pool Attendant, Cabana

Summary Statement

Pool Cabana Attendants are responsible for welcoming guests to RWLV Pool, responding to all rental guest requests, booking reservations, seating guests in assigned rentals, assisting guests with any reservations and/or requests guests require, and exceeding guest expectations through positive interactive skills.

Primary Job Duties

• Maintain complete knowledge of RWLV hotel features, services, attractions, amenities, locations, and hours of operation.
• Complete daily setup of rentals, escort guests and assist them with their service requests throughout the day and complete pool turndown services.
• Anticipate and deliver guests' requests effectively.
• Process charges and payment settlements.
• Maintain cleanliness and tidiness of the pool deck and entire property areas.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Coordinate daily cabana booking arrangements.
• Communicate all safety and repair needs to the appropriate department or member of management.
• Perform other job-related duties as requested.

Qualifications

• Ability to effectively communicate in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Preferred Forbes or AAA knowledge.
• Previous experience working in a large, luxury resort setting.
• At least 18 years of age.
• High School diploma or equivalent.
• Minimum of six months’ customer service experience, preferably in a resort pool, food & beverage, retail, or a related field.
• Certificates, Licenses, Regulations: Proof of eligibility to work in the United States.

Physical Demands

• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 30 lbs.
• Eye/hand coordination.

Additional Information

• Work is typically performed in an outdoor environment and resort pool area.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home.
• No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.