Pool Attendant

Duties/Responsibilities

• Assist servers during meal period.
• Provide a strong sense of welcome; greet all guests in a genuinely friendly warm manner, using guest names.
• Adhere to all Forbes Standards.
• Greet guests and escort to table or lounge chairs.
• Set up Lounge Chairs.
• Provide hourly amenity.
• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
• Stock needed supplies in side stands.
• Polish silverware and glassware.
• Pick up clean towels, return dirty towels.
• Buss and set tables.
• Refill pitchers during meal period.
• Refill guests' water glasses.
• Ensure service to all guests follows established standards, is consistent, efficient and courteous.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain knowledge of hotel features/ services, outlets, hours of operation, etc.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Be an ambassador of the hotel and the company at all times, in and out of the work place.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Be knowledgeable of, implement, communicate, and comply with policies of Orient-Express Hotels, Charleston Place Hotel and its Hotel Human Resources Department.
• Maintain confidentiality and security of all guest and general hotel information.
• Assist in other areas as needed.

Required Skills/Abilities

• Ability to communicate in English with hotel guests, suppliers, and colleagues to their understanding.
• Ability to provide friendly, efficient and courteous service to guests.
• Ability to access, input and retrieve information on the computer system.
• Ability to memorize menus.
• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
• Ability to work under pressure, be organized, self-motivated and work well with others.
• Strong positive attitude and ability to initiate light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area.
• Basic knowledge of Charleston and surrounding areas.
• Ability to provide legible communication.
• Ability to complete work in a timely, accurate and thorough manner.
• Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel.

Physical Requirements

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.