Pool and Fitness Supervisor

Duties/Responsibilities

• Assist in training new Pool and Fitness Center colleagues on operational duties, including guest engagement, retail awareness, and service standards.
• Responsible for assisting with shift coverage for Pool and Fitness Center colleagues as needed.
• Support leadership by coaching colleagues to take on additional responsibility and develop leadership skills within pool and fitness operations.
• Aid in coordinating and executing corporate, social, and group-related activities associated with the pool and fitness areas.
• Support accurate inventory control and quality control for retail merchandise, operating supplies, equipment, towels, and linens used in the Pool and Health Club.
• Maintain awareness of fitness offerings, pool programming, retail products, and seasonal amenities to enhance guest engagement and drive revenue.
• Maintain up-to-date knowledge of hotel programming related to the pool and health club.
• Supervise and assist colleagues with cleanliness and organization throughout all pool and fitness areas, including locker rooms, fitness spaces, retail displays, pool deck, and Health Club facilities.
• Oversee guest check-in and check-out processes related to the Pool and Health Club, including retail transactions, cabana coordination, and amenity offerings when applicable.
• Maintain awareness of fitness offerings, pool programming, retail products, and seasonal amenities to enhance guest engagement and drive revenue.
• Ensure colleagues meet departmental dress, grooming, and Forbes service standards.
• Attend internal meetings, trainings, and events as required.
• Perform other related duties as assigned or requested.

Required Skills/Abilities

• An experienced and knowledgeable supervisor with strong leadership in spa, pool, and fitness operations.
• A team-oriented professional who is detail-oriented, dependable, and punctual.
• Ability to perform well under pressure in a fast-paced, guest-focused environment.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Ability to handle confidential information with discretion.
• Excellent communication and interpersonal skills.
• Forbes service standard training preferred.
• Ability to collaborate effectively with management, colleagues, and external partners.
• Strong ability to anticipate guest needs and ensure satisfaction in every spa, pool, and fitness interaction.

Education And Experience

• A high school diploma or equivalent required.
• At least two years of experience in a luxury spa, pool, or fitness center environment preferred.

Physical Requirements

• Must be able to lift equipment, supplies, and materials up to 30 pounds.
• Must be able to resolve problems, handle conflict, and make sound decisions under pressure.
• Requires extended periods of standing or walking, particularly during peak hours or events.
• Clear vision required for reading reports and monitoring wellness facilities.
• Good hearing essential for effective communication with guests and colleagues.