Pool and Beach Server

About the role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. Andaz Miami Beach Resort & Spa is an art-deco building and architectural landmark, home to the newest luxury lifestyle hotel located in the heart of Mid-Beach. The property boasts 287 guestrooms including 64 suites and the only ocean-view arrival experience in Miami Beach, with floor-to-ceiling windows, deep-soaking tubs, cozy reading nooks, and private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club.

Pool & Beach Servers are responsible for providing food and beverage service to guests throughout the resort's pool and beach areas. They ensure guests receive prompt, professional, and personalized service while maintaining Forbes service standards. This role requires a strong focus on guest satisfaction, attention to detail, and the ability to work efficiently in a fast-paced outdoor environment.

Responsibilities

• Serve food and beverages to guests in the pool and beach areas using Forbes service standards.
• Greet and welcome guests in a courteous, friendly, and professional manner.
• Present menus, answer questions, and provide recommendations regarding food and beverage offerings.
• Take guest orders accurately and enter them into the point-of-sale system.
• Deliver food and beverages in a timely manner while ensuring quality and presentation standards are met.
• Monitor guests' needs throughout their experience and provide attentive service.
• Replenish beverages and check with guests to ensure satisfaction.
• Process guest payments accurately and in accordance with company procedures.
• Maintain cleanliness and organization of service stations, pool decks, beach areas, and dining spaces.
• Ensure compliance with all corporate policies, laws, and requirements pertaining to the service of alcoholic beverages.
• Assist with opening and closing duties, including setup, breakdown, stocking, and cleaning.
• Work collaboratively with bartenders, pool and beach attendants, culinary teams, and leadership to ensure seamless service.
• Perform other related duties as assigned.

Qualifications

• High school diploma and/or certificate in relevant training.
• Basic knowledge of food and beverage service standards, guest relations, and dining etiquette.
• Minimum of one (1) year of serving experience in a restaurant, hotel, resort, or luxury hospitality environment preferred.
• Previous pool, beach, or outdoor dining experience preferred.
• Physical stamina to lift moderate amounts of weight.
• Ability to walk, bend, reach, and stand for extended periods.
• Ability to work outdoors in various weather conditions.
• Positive attitude and ability to work well under pressure in a fast-paced environment.
• Strong guest service and interpersonal communication skills.
• Valid food handler certificate and any required alcohol service certification.
• Ability to work a flexible schedule, including weekends, holidays, and evening shifts.
• Well-groomed, professional appearance.

Benefits

• Free room nights, discounted room rates, and Friends & Family room rates
• Medical, Dental, and Vision Insurance with only a 30-day waiting period
• 401(k) with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan