Beach and Pool Server (T) (Full Time)

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive at Fairmont Orchid, an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon.

About the role

Hale Kai features made-to-order local favorites served from our island-style thatched-roof huts. Our lively Oceanside restaurant and beach bar invites guests to kick off their flip-flops and share casual fare with family and friends over craft cocktails. Lunch under grass umbrellas or at loungers by the swimming pool. The menu covers all the favorites: nachos, avocado toast, fish tacos and our signature lobster fried rice.

Responsibilities

• Work in direct sunlight and high heat for extended periods, walking over 10 miles a day on the beach or pool area.
• Provide unique dining experiences through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment.
• Ensure a positive first impression of the restaurant through detailed cleanliness, set-up, and ambiance control.
• Maintain complete knowledge of all food and beverage services, preparation methods, outlets, and hotel services/features.
• Upsell and promote food and beverage offers at every opportunity to maximize sales revenue.
• Pick up and serve food and beverage orders promptly once ready.
• Remember individual patron’s names and preferences to extend personalized service.
• Ensure food and beverage are served according to service standards.
• Clear and tidy tables quickly after patron departure.
• Perform opening/closing side duties and set tables according to standards.
• Assist other food and beverage outlets during peak times or as required.
• Apply hotel food safety and hygiene standards (HACCP).
• Be well-versed in hotel fire, life safety, and emergency procedures.
• Maintain a high standard of personal appearance and hygiene.
• Perform other reasonable duties assigned by management.

Requirements

• Ability to focus on guest needs, remaining calm and courteous at all times.
• Good reading, writing, and oral proficiency in English.
• Ability to speak other languages or basic understanding of local languages is an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed, service-oriented, self-motivated, and energetic with an eye for detail.
• Possess necessary state and federal requirements to work in food and beverage (e.g., Tuberculosis Clearance).
• Must be legally eligible to work in the United States; the hotel is unable to assist with U.S. work authorization.

Benefits

• Premium preferred provider medical, drug, and vision benefits at competitive prices (full-time or part-time employees).
• Employer-paid group life and accidental insurance coverage ($7,500); coverage available for family.
• 401(k) retirement savings plan with matching program.
• 11 paid holiday/personal days per year plus 10 days of paid vacation accruing immediately.
• 50% discount at hotel restaurants, 30% discount on retail items at the Fairmont Store, and 30% discount on services at Spa Without Walls.
• Employee discounts at Accor properties (5,000+ hotels worldwide) plus Friends & Family rates.
• Complimentary meals in the employee dining facility.

Pay

Hourly rate: $16.50 USD plus tips.