Policy Typist

About the role

Old Republic Title helps Americans protect their property rights while providing peace of mind for one of the largest investments they’ll make. We are adding a Policy Typist to our remote team. The successful candidate must have policy-typist experience in Kentucky, Ohio, West Virginia, and Michigan and will review, bill, and finalize lender, owner, and other types of final title policies.

Responsibilities

• Review closing documents and commitments provided by closing group/agents for completeness and accuracy.
• Type and/or review all products offered within the department (various types of final policies, replacement policies, and servicing policies).
• Manage work queues and keep policies delivered to customers within client service level agreements.
• Monitor files for completeness of lien clearance package, recognizing missing items.
• Monitor files for receipt of funds prior to issuing policy.
• Handle general internal customer inquiries without assistance in a timely manner as presented through direct email or group-managed email box.
• Resolve problem files in a timely manner or elevate to appropriate manager or risk management.
• Understand and run various reports for clients to keep the flow of orders moving and remove aged open orders.
• Consistently meet and/or exceed minimum production goals set for the position.
• Communicate with coworkers, management, clients, and others in a courteous and professional manner.
• Regular, consistent attendance is required.
• Accept supervision and foster professional and collaborative working relationships.
• Interact effectively and professionally with all levels of management, employees, and customers by email, phone, and in person.
• Work overtime as requested and approved by supervisor.
• Perform other duties as assigned by supervisor.

Requirements

• Policy typist experience in Kentucky, Ohio, West Virginia, and Michigan.
• Exposure and knowledge in the title industry.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite and Outlook.
• Strong working knowledge of title information, easements, leases, legal descriptions, vesting issues, legal terminology, and documents.

Benefits

• Comprehensive medical, prescription, dental, and vision plans.
• 401(k) plan with a discretionary company match.
• Shareholder Purchase and Reinvestment Plan.
• Basic life and accidental death and dismemberment insurance premium paid by the company.
• Voluntary supplemental life insurance for employees, spouses, and dependent children.
• Fertility and Family Building Benefits.
• Paid Disability benefits.
• Paid time off programs.
• 11 Company paid holidays per year.
• Flexible spending account.
• Health savings account (available to High Deductible Health Plan participants only).
• Employee Assistance Program.
• Educational Assistance Program.
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance.
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
• Transportation benefit plan for mass transit, parking, and vanpool in several markets.