Policy Typist

About the role

Old Republic Title helps Americans protect their property rights while providing peace of mind for one of the largest investments they’ll make. We are adding a Policy Typist to our team.

Responsibilities

• Review closing documents and commitments provided by closing group/agents for completeness and accuracy.
• Type and/or review all products offered within the department (various types of final policies, replacement policies and servicing policies).
• Able to manage work queues and keep policies delivered to customers within client service level agreements.
• Monitor files for completeness of lien clearance package, recognizing missing items.
• Monitor files for receipt of funds prior to issuing policy.
• Handle general internal customer inquiries without assistance in a timely manner as presented through direct email or group managed email box.
• Resolve problem files in a timely manner or elevate to appropriate manager or risk management.
• Communicate with coworkers, management, clients and others in a courteous and professional manner.
• Must be personable, positive and a professional representative of the Company.
• Regular consistent attendance is required.
• Able to accept supervision.
• Able to foster, develop and maintain professional and collaborative working relationships.
• Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
• Able to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.
• Able to work overtime as requested and approved by supervisor.

Requirements

• MUST HAVE POLICY TYPIST EXPERIENCE IN KENTUCKY, OHIO, WEST VIRGINIA & MICHIGAN
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite and Outlook.
• Strong working knowledge of title information, easements, leases, legal descriptions, vesting issues, legal terminology and documents.

Qualifications

Regular consistent attendance is required.

Able to accept supervision.

Able to foster, develop and maintain professional and collaborative working relationships.

Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.

Able to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.

Able to work overtime as requested and approved by supervisor.

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite and Outlook.
• Strong working knowledge of title information, easements, leases, legal descriptions, vesting issues, legal terminology and documents.

Benefits

• Comprehensive medical, prescriptions, dental and vision plans.
• 401(k) plan with a discretionary company match.
• Shareholder Purchase and Reinvestment Plan.
• Basic life and accidental death and dismemberment insurance premium paid by the company.
• Fertility and Family Building Benefits.
• Paid Disability benefits.
• Paid time off programs.
• 11 Company paid holidays per year.
• Flexible spending account.
• Health savings account (available to High Deductible Health Plan participants only).
• Employee Assistance Program.
• Education Assistance Program.
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance.
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
• Transportation benefit plan for mass transit, parking and vanpool, in several markets.