Policy Support Service Representative

Essential Functions and Responsibilities

• Processing daily endorsements on all lines.
• Processing of cancellations on all lines.
• Communicating with other teams regarding mid-term cancellations and endorsements relating to renewals.
• Refer concerns outside of authority to the Underwriter.
• Interact with agents/brokers and Business Development Representatives independently by clarifying or requesting additional information to ensure timely, quality underwriting action.
• Learn, through education and training, technical information regarding underwriting, coverages and processes.
• Absorb, through testing, new procedures with applications.
• May provide administrative support to other team members.
• Other duties as assigned

Knowledge and Skills

• A high school graduate; some college or insurance related education preferred.
• Property & Casualty Licenses must be obtained in the first 6 months of employment.
• Twelve (12) months of commercial lines rating experience or similar background with another carrier.
• Effective verbal and written communication skills; ability to interact with others in order to reach goals or deadlines.
• Strong organizational, analytical, and mathematical skills as demonstrated by prior work experience or educational background.
• Good knowledge of contract forms and endorsements is needed.

Physical Requirements

• Ability to hear.
• Ability to speak clearly.
• Ability to sit for extended periods of time.