Policy Coordinator

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion, and empowerment. We engage people in whole person health through an integrated care delivery system, establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health, and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

About the role

The Policy Coordinator plays a key role in developing, maintaining, and implementing organizational policies and procedures. This position ensures that all policies are aligned with regulatory standards, internal goals, and best practices. The coordinator works cross-functionally to support compliance, operational efficiency, and strategic initiatives. This position reports to the General Counsel.

Hybrid schedule, full-time.

Responsibilities

• Draft, revise, and format policies and procedures in collaboration with department leads.
• Ensure consistent voice, tone, and format for all policies and procedures.
• Implement and maintain a centralized repository of current policies and ensure version control.
• Monitor changes in regulations and standards (e.g., HRSA, CARF, HIPAA) and update policies accordingly.
• Coordinate policy review cycles and facilitate stakeholder feedback.
• Support audits and compliance reviews by providing documentation and policy interpretation as needed.
• Assist in preparing policy-related communications, memos, and reports for leadership, including policy timeliness monitoring.
• May assist with tracking policy implementation progress and report on compliance metrics.
• May develop training materials and assist in staff education on new or updated policies.
• May serve as liaison to assist departments and leaders in ensuring consistent policy application.
• Provide support with program descriptions and annual plans as needed.
• Assist with managing contracts outlook inbox.
• Assist with processing requests regarding contracts, including inputting documents and data into contracts management system.
• Participate in staff meetings, trainings, and other activities as required.
• Perform other duties as required and special projects as assigned.

Benefits

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest-free medical line of credit, financial education, planning, and support
• 4 weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts (gym memberships, car rentals, flights, hotels, movies, and more)
• Bilingual pay differential