Policy Coordinator

Job Summary

Facilitates assigned document committees to support the development and maintenance of local and shared forms, policies, and policy related documents. Serves as technical resource on the life cycle management process of forms, policies, procedures, and related documents in compliance with approved structure and format standards. Works with document owners and approvers throughout the organization to ensure standardization, consistency, and continued improvement of document management.

Essential Functions

• Ensures documents conform to the organization’s approved structure and format standards.
• Provides instruction and training to caregivers on the organization’s document management program and associated applications.
• Affords support to document owners with document management process from creation to archival.
• Provides support to document owners to reformat complex documents in the document management system.
• Offers support to retrieve and produce applicable documents upon request for new document creation, accreditation and regulatory surveys, discovery requests, and other strategic initiatives.
• Acts as a gatekeeper for the document management system to assure program compliance and data integrity.
• This includes entering content and metadata into the policy document management system, maintaining approval workflows according to established requirements, and coordinates users.
• Facilitates and coordinates activities associated with system initiatives in collaboration with other participants and members of the system policy steering committees, and acts as the liaison for dissemination of system documents to assigned region(s).
• Designs forms to support clinical and business operations. Partners with Language Services to translate patient forms.
• Maintains the policy department internal document library including standard work, job instructions and checklists to ensure they are current, accessible, and updated to support efficient operations.
• Generates regular and ad hoc reports in the document management software as needed.
• Analyzes report data to develop dashboards and other data visualization tools to communicate document review compliance and document management status to stakeholders.

Qualifications

• Education: Bachelor's Degree Required: or equivalent knowledge and skills obtained through a combination of education, training, and experience
• Experience: Minimum of 3 years Required: Experience working with policy systems in a healthcare and/or equivalent setting and Required: Experience in creating and developing forms and templates. and Required: Experience in process design and performance improvement and Required: Experience coordinating multiple, parallel, high visibility projects and Required: Experience in coordinating multiple tasks and timelines, facilitation, and organizational collaboration skills
• Skills: Excellent communication skills, both verbal and written (Required) Detail oriented with robust organizational and analytical skills (Required) Strong customer service and relationship-building skills demonstrating tact and diplomacy (Required) Ability to work independently, take initiative, and apply critical thinking skills (Required)

Environmental Conditions

• Lifting: Consistently operates computer and other office equipment. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Environmental Conditions: Predominantly operates in an office environment. Some time spent on site in medical/hospital setting.
• Mental/Visual Ability: To communicate and exchange accurate information. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Working Conditions

• Physical: Predominantly operates in an office environment. Some time spent on site in medical/hospital setting.
• Mental: Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Benefits

• Full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• Paid time off
• Employer-paid life and disability insurance with additional buyup coverage options
• Tuition and continuing education reimbursement
• Wellness benefits
• Expanded EAP and mental health program