Policy Compliance Manager

Agency: Dept Behavioral Health/Developmental Services • Location: Central Office • Website: www.dbhds.virginia.gov • Recruitment Type: General Public - G

About the role

The Department of Behavioral Health and Developmental Services (DBHDS) is seeking a qualified individual to serve as a Policy Compliance Manager. This position promotes the delivery of quality community-based supports to persons with developmental disabilities living in the Commonwealth of Virginia, utilizing principles of person-centeredness and self-determination to support and empower individuals in preparation for independence and community life engagement. This position is based in DBHDS Central Office.

Responsibilities

• Overseeing program operations and supervise staff responsible for validating HCBS waiver service delivery in alignment with state and federal regulations emphasizing person-centeredness, self-determination, and community integration.
• Collaborating with state agencies and community partners to strengthen quality of life and community participation for individuals with DD.
• Engaging with DD stakeholders to stay informed on emerging policies and issues affecting individuals with DD at both state and national levels.
• Developing, monitoring, and reporting organizational performance metrics.
• Developing and delivering training on DD related policies.
• Representing DBHDS at business, organizational, and stakeholder functions as needed.

Requirements

• Supervisory or management experience in DD services, including direct support or IDD case management
• Experience with best practices in person-centered service delivery and supporting the diverse needs of individuals with DD and their families.
• Experience in human services program administration, including recruiting, hiring, training, and supervising staff, and managing complex statewide initiatives.
• Skilled in policy development and analysis, including the ability to interpret regulatory guidance and evaluate complex information to provide evidence-based recommendations to inform program planning.
• Experience summarizing and presenting information and ideas to stakeholders and agency leadership orally and in written form.
• Experience designing programs and planning to achieve defined goals and objectives.
• Experience assessing program needs, recommending improvements and independently resolving issues.
• Exceptional written and verbal skills, demonstrating respectful, empathetic communication with stakeholders of varying communication styles and abilities.
• Ability to foster and maintain effective and collaborative relationships with families, guardians, non-profit providers, other state agencies and stakeholders across public and private sectors.
• Ability to understand and present data analytics principles and techniques, including the ability to interpret trends, analyze datasets, and translate insights into actionable recommendations that support decision-making.
• Ability to navigate and manage data within web-based or similar electronic record systems.

Qualifications

• Understanding of state and federal laws related to Medicaid Home and Community-Based Services (HCBS) and the CMS HCBS Settings Regulation Final Rule for application to service provision.
• Experience in state government operations, process documentation, program evaluation methods, and quality assurance review systems.

Pay

Hiring Range: $75,000-$85,000 (Pay Band: 5)