Policy Administration & Insurance Operations Manager

This role is for one of our clients Compensation: $80 per hour We are partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle. We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows. Requirements What You'll Do Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document deliveryCreate work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checksWrite "golden" reference responses at experienced insurance-operations qualityGrade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standardsIdentify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisionsProvide written feedback the research team uses to improve model behaviorParticipate in onboarding office hours and calibration sessions You're a Good Fit If You Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing managementUnderstand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retentionHave hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processesCan translate policy and procedural requirements into precise operational stepsDemonstrate excellent written communication, process discipline, and high attention to detailCan distinguish administrative execution from underwriting, claims, legal, and actuarial decisions Bonus Qualifications Experience across multiple P&C lines or insurance platformsBilling, premium audit, producer licensing, or forms-management experienceExperience implementing or testing a policy administration systemLean, Six Sigma, project-management, or operations credentialExperience leading service teams or establishing operational controls Role Highlights Minimum 20 hours per week (ideally 40+)Role starts immediately, applications reviewed on a rolling basis We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.