Insurance Operations Manager

About the role

We're seeking an Insurance Operations Manager to support the execution of new insurance products and operational initiatives across the business. This role involves working across Underwriting, Service, Billing, Compliance, and Technology to bring new commercial P&C products to market and support key transition efforts.

Responsibilities

• Support execution of new commercial insurance product launches from concept through go-to-market
• Coordinate cross-functional workstreams across Product, Underwriting, Operations, Distribution, and Engineering
• Translate product requirements into actionable implementation plans
• Develop documentation, underwriting guidelines, and internal training materials
• Help ensure readiness across systems, compliance, and go-to-market activities
• Support transition initiatives such as book rolls, system migrations, and product changes
• Define scope, timelines, ownership, and success metrics for transition initiatives
• Coordinate cross-team readiness for cutovers, communications, and operational changes
• Build and maintain runbooks, playbooks, and supporting documentation
• Partner with stakeholders across Underwriting, Operations, Actuarial, Compliance, and Engineering
• Turn complex or ambiguous problems into clear, structured plans
• Communicate program status and risks proactively
• Support alignment between product design and market needs

Qualifications

• 8–12+ years in insurance product development, underwriting, program management, or operations
• Experience supporting cross-functional initiatives from concept through launch
• Familiarity with commercial P&C products, forms, and underwriting
• Understanding of regulatory and compliance processes
• Experience with migrations, system transitions, or product lifecycle changes (a plus)

Skills

• Strong communication skills with the ability to simplify complex topics
• Structured problem-solving and analytical thinking
• Experience with KPI tracking and basic BI/reporting tools
• Ability to manage multiple concurrent initiatives
• Strong program/project management fundamentals

What sets you apart

• Interest in insurance product operations and how products are brought to market
• Strong execution skills and attention to detail
• Able to build clear, efficient processes
• Collaborative approach to cross-functional work
• Data-informed decision making