Police Records Technician

About the role

The City of Paso Robles is seeking a detail-oriented and customer-focused professional to join the Police Department as a Police Records Technician. This position supports law enforcement operations by maintaining confidential police records, processing criminal justice information, providing administrative support, and delivering exceptional service to the public, department personnel, and allied agencies.

Responsibilities

• Performs specialized law enforcement records management, administrative support, and customer service functions in support of Police Department operations.
• Receives, reviews, processes, maintains, and distributes highly confidential police reports, criminal records, and related documents in accordance with applicable laws, regulations, and departmental policies.
• Maintains, updates, audits, controls, retains, and purges police records in compliance with Department of Justice (DOJ) requirements, records retention schedules, and departmental procedures.
• Enters, updates, verifies, researches, and retrieves data related to incidents, arrests, citations, warrants, restraining orders, and calls for service utilizing law enforcement records management systems and databases.
• Provides customer service to the public, allied agencies, and department personnel in person, by telephone, and through electronic communications; responds to inquiries and provides information consistent with legal and confidentiality requirements.
• Processes requests for police reports, criminal history information, and other records; reviews documents for accuracy and completeness and releases information in compliance with applicable laws and confidentiality requirements.
• Compiles, analyzes, and prepares statistical, operational, and regulatory reports; submits required information to local, state, and federal agencies.
• Conducts records research and data inquiries to support criminal investigations, law enforcement operations, background investigations, and requests from authorized agencies.
• Accepts, processes, and reconciles bail payments and other departmental transactions; issues receipts and maintains accurate financial records.
• Supports cash receipt processes by reconciling daily receipts to supporting documentation, resolving routine discrepancies, and preparing deposit documentation for processing.
• Performs Live Scan fingerprinting services and related applicant processing activities in accordance with Department of Justice requirements and established procedures.
• Processes and authorizes the release of stored, impounded, and recovered vehicles; verifies ownership and required documentation in compliance with applicable laws and regulations.
• Maintains permit records and databases, processes applications and renewals, and prepares related correspondence and documentation.

Requirements

The ideal candidate is organized, dependable, and able to manage multiple priorities with accuracy and discretion. This is an excellent opportunity to play a key role in supporting public safety through the efficient management of critical law enforcement records and services.

Qualifications

• High school diploma or equivalent.
• One year of experience in law enforcement records management, criminal justice information systems, or related field.
• Knowledge of principles, practices, procedures, and terminology related to law enforcement records management and criminal justice information systems.
• Knowledge of organization, functions, services, and operational procedures of a municipal police department and related criminal justice agencies.
• Knowledge of applicable federal, state, and local laws, regulations, codes, and policies governing public records, records retention, criminal offender record information, confidentiality, privacy, and the release of information.
• Knowledge of Department of Justice requirements and procedures related to law enforcement records, fingerprint processing, and criminal justice information systems.
• Ability to accurately maintain, process, review, research, and release law enforcement records in compliance with applicable laws, regulations, policies, and confidentiality requirements.
• Ability to enter, retrieve, verify, analyze, and maintain data within law enforcement records management systems, criminal justice databases, and related software applications.
• Ability to interpret, apply, explain, and ensure compliance with laws, regulations, policies, procedures, and records retention requirements.
• Ability to prioritize workload, manage multiple assignments, and meet deadlines in a fast-paced environment with frequent interruptions.
• Ability to provide effective, courteous, and professional customer service to the public, City staff, and outside agencies.
• Ability to communicate clearly and effectively, both orally and in writing.
• Ability to establish, maintain, and foster effective working relationships with coworkers, law enforcement personnel, outside agencies, and members of the public.
• Ability to learn, interpret, and effectively utilize specialized law enforcement databases, records systems, and software applications.

Skills

• Customer service skills
• Organizational skills
• Attention to detail
• Confidentiality and discretion
• Financial recordkeeping and cash handling
• Records management and data entry
• Legal and confidentiality requirements
• Specialized law enforcement databases and software applications

Benefits

This position offers a competitive salary and benefits package, including health insurance, retirement plans, paid time off, and opportunities for professional development and advancement.

Pay

The starting salary for this position is $50,000 per year, with potential for growth based on performance and experience.

Schedule

The Police Records Technician position is full-time, with a flexible schedule to accommodate the demands of the job and the needs of the department.