Police Dispatcher (PT/FT)

About the role

The position offers a flexible benefit plan with a monthly contribution of $1,700 towards medical benefits. Additional incentives include bilingual incentive pay, longevity pay, and more.

Responsibilities

• Receives requests for police or emergency services over the phone.
• Screens incoming calls to determine necessity, priority, and type of response required.
• Maintains constant radio communication with personnel in the field.
• Runs warrant checks, registration checks, and property checks.
• Relays information and instructions to personnel in the field.
• Prepares reports and records as directed.
• Enters, updates, and retrieves information from computer and teletype networks.
• Provides general information to the public and refers callers to appropriate agencies.
• Calms angered or distraught callers.
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations.
• May assist citizens and police officers with translation-related needs.
• Maintains accurate log of incoming service requests and actions taken.
• May search prisoners on an as-needed basis and supervise and care for infants and children awaiting transportation.

Qualifications

• Education and/or Experience: Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include graduation from high school or equivalent AND two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact.
• Knowledge, Skills, and Abilities: Considerable knowledge of office procedures, record keeping system, forms correspondence, reports and other materials common to operation of a police department. Police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency. Penal Code, Vehicle Code, and local municipal code. 911 system and TDD Deaf Translation System. Computerized systems used in municipal law enforcement agencies. Ability: Communicate clearly and concisely, both orally and in writing. Type accurately at a speed of not less than 40 net words per minute. Understand and follow oral and written instructions. Learn and follow standard broadcasting procedures and rules. Learn and utilize a wide variety of codes and computer commands. Spell accurately. Work various shifts. Operate computer terminal and other office equipment quickly. Accurately, and at times, concurrently. Respond to emergency and problem situations effectively. Understand, explain, and apply policies and procedures. Dispatch police units quickly and effectively. Speak clearly and precisely. Work under pressure and exercise good judgment. Effectively communicate and elicit information from upset and irate citizens. Work with minimum supervision.

Special Requirements/Physical, Mental, Environmental Conditions

• Marginal Functions: These are position functions which may be changed, deleted or reassigned to accommodate an individual with a disability.
• Environmental Conditions: Work is performed primarily in a standard office setting. Incumbents may be required to work extended hours including evenings and weekends from time-to-time.
• Physical Conditions: Requires extensive and repetitive physical activity involving the arms, wrists, and hands, including writing and using a keyboard and mouse to operate a personal computer. Sitting for long periods of time.

Qualification Guidelines

• Education and/or Experience: Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include graduation from high school or equivalent AND two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact.
• Knowledge, Skills, and Abilities: Considerable knowledge of office procedures, record keeping system, forms correspondence, reports and other materials common to operation of a police department. Police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency. Penal Code, Vehicle Code, and local municipal code. 911 system and TDD Deaf Translation System. Computerized systems used in municipal law enforcement agencies. Ability: Communicate clearly and concisely, both orally and in writing. Type accurately at a speed of not less than 40 net words per minute. Understand and follow oral and written instructions. Learn and follow standard broadcasting procedures and rules. Learn and utilize a wide variety of codes and computer commands. Spell accurately. Work various shifts. Operate computer terminal and other office equipment quickly. Accurately, and at times, concurrently. Respond to emergency and problem situations effectively. Understand, explain, and apply policies and procedures. Dispatch police units quickly and effectively. Speak clearly and precisely. Work under pressure and exercise good judgment. Effectively communicate and elicit information from upset and irate citizens. Work with minimum supervision.

Benefits

• Flexible Work Schedule - 4/10 or 3/12.5 schedule.
• Annual Cost of Living increases thru July 31, 2028.
• CalPERS Retirement.
• City-Paid Deferred Compensation.
• Health Reimbursement Account contribution.
• $1,700 monthly Flexible Benefit/Medical Contribution (with cash-in-lieu for opt-out option).
• A variety of options for Medical, Dental, and Vision insurance along with supplemental insurance, such as Flexible Spending/Dependent Care Accounts, Critical Illness, Accident Only, and many more.
• Life Insurance.
• Short-Term and Long-Term Disability Insurance.
• Opportunity for Overtime, Callback, Training, and Shift Differential Pay.
• Tuition Reimbursement at 100% of Cal State rate.
• 10 City-paid Holidays and generous Sick, Vacation, Floating Holiday, Administrative, and Bereavement Leaves.

Recruitment Process

• All applicants are required to submit a complete City application at www.azusaca.gov/jobs. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application.
• Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.