Police Dispatcher

About the role

The City of New Albany is accepting test scores for 911 Dispatchers. Complete the following steps to become a 911 Dispatcher*: Take the Emergency Communications Exam with the National Testing Network and choose to submit the scores to New Albany. Complete the National Testing Network’s personal history questionnaire. Obtain a passing score. Scores are pulled throughout the year and candidates who pass are contacted via the e-mail address they provided to National Testing Network. Candidates will be provided an application for employment with the City of New Albany and a Personal History Questionnaire to complete. Complete an initial interview with the Dispatch Manager. A thorough background is conducted and the candidate will attend, if recommended, a final interview with the New Albany City Manager and Chief of Police. If successful, the candidate may be given a conditional offer of employment. Successfully complete a drug screening, psychological evaluation and lie-detector examination. Receive a final offer of employment. After completing an observation, you’ll receive a voucher to cover the cost of testing and application fees. This list is a general description of the hiring process and steps may be combined or rearranged at the discretion of the employer. Candidates may be dismissed from the process at any step.

Responsibilities

• Receive and dispatch all police emergency calls for the City
• Stay in continuous communication with on-duty police officers
• Monitor emergency service radios and alarms
• Receive calls for City service and contact necessary resources during non-business hours
• Maintain non-emergency contacts for public assistance

Qualifications

• At least 18 years of age
• High school diploma or GED equivalent
• Ability to obtain and maintain an Ohio Law Enforcement Automated Data System (L.E.A.D.S.) certification
• Ability to obtain and maintain an Ohio Computerized Criminal History (CCH) certification
• Valid Ohio Driver’s License
• Ability to maintain insurability under the City’s vehicle insurance policy
• Ability to successfully pass a background check according to the City’s established criteria and any restrictions put in place by state law

Benefits

• Employer-paid vision insurance
• Employer-paid dental insurance
• Employer-paid short-term disability insurance
• Employer-paid life insurance
• Access to a generous health insurance plan with employer funded HDHP
• Paid vacation, sick, personal and holiday leave for full-time employees

Pay

Dispatcher starting pay is $30.74 per hour ($63,953.76 annually) with annual step increases for the first five years of employment.