Police Dispatcher (Police Dispatcher I), University Police-2 Positions

About the role

Under general supervision, independently perform a full range of standard dispatch duties on rotating shifts. The incumbent will receive information, complaints, requests and signals from a variety of communication equipment. The incumbent will accurately evaluate information and situations, determine a proper course of action, and disseminate information to appropriate personnel.

Responsibilities

• Ability to use applicable computerized and automated dispatch and law enforcement systems to operate and monitor radio and communication equipment in accordance with Federal Communications Commission (FCC) regulations, and to dispatch units to emergency and non-emergency calls.
• Regular use of judgment and discretion is necessary to set priorities for service calls.
• Able to read maps and floor plans to identify locations where assistance is needed; makes rapid determinations as to availability and proximity of the nearest emergency personnel and equipment; monitors the location and status of units in the field.
• The incumbent assigns field personnel through the use of the computer aided dispatch system (CAD) system. Receives and transmits information to units in the field. Elicits and records pertinent and accurate information and uses judgement and discretion to rapidly assess the nature and priority of the information and the necessary response.
• Keeps the Watch Commander informed of situations involving officer safety and dispatches personnel according to operational needs. Notifies other jurisdictions or public safety agencies upon officer, supervisor or Watch Commander request. Disseminates notifications to University administration and community.
• Handles police, parking, and other types of radio traffic, maintains all information in a computer-aided dispatch system (CAD), and performs other classification related duties as assigned.

Requirements

• One year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent.
• Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.

Qualifications

• Working knowledge of legal codes, requirements, procedures, and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
• Ability to effectively converse using police radio systems.
• Working knowledge of public safety-related agencies and the respective communication protocols.
• Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
• Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine, and emergency situations.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Achievement of the P.O.S.T. Dispatcher certificate.

Skills

• Ability to quickly and calmly, while exercising good judgment in emergency situations, follow oral and written procedures, rules of the FCC and 10-Code.
• Ability to work with a diverse group of people.

Benefits

See benefits information here.

Pay

Initial salary step placement will be Step 1 - $4,611 per month for qualified candidates.

Schedule

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. Working Hours: Three 12-hour shifts, with one 8-hour shift every other week.